Description
Our local government clients are recruiting a Revenues Officer to deliver billing, collection, and recovery services for Council Tax and Business Rates, providing support to its residents. The role spans both the Revenues service and the Welfare & Benefits service. Hybrid is optional; however, fully remote is also accepted.
Your key responsibilities will include:
Responsible for administering Housing Benefit and Council Tax Support scheme following Government legislation, case law and local policy and in doing so, contribute to the provision of financial support for the most vulnerable members of the community.
Qualification – Essential
GCSE Grade (or equivalent) in English Language and Mathematics.
NVQ, Diploma, relevant degree or relevant experience
Advanced –Microsoft Office, Word, Excel, Outlook, Social Media and CRM.
Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage.
Knowledge of legislation and practice for either revenues and benefits administration or both, with skills to interpret and apply new legislation to the Council as required
Awareness of confidentiality about personal information, regarding the Data Protection Act.
Demonstrable evidence of experience in undertaking a role where the use of technology and software packages was a feature of that role
Excellent communication skills – written & oral: used to communicate clearly & concisely, recognising & understanding the feelings & concerns of others, including members of the public, colleagues & official bodies.
IT skills that allow navigation and optimum benefit from technology-based systems to a high standard.
Ability to schedule workloads to meet deadlines and priorities.
Ability to use initiative & solve problems using decision-making skills
Experience of delivering a Technical Support & Controls function, with technical expertise in the software utilised by either revenues & benefits or both.
Experience of undertaking bulk processes for revenues and/or benefits, including annual billing/uprating, direct debit and payment management and all batch process set up.
Strategically, be proactive, solve problems and make decisions
Ability to meet objectives and targets to deliver continuous improvement
Essential Compliance Requirements
3 Years References
A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process.
Diamond Blaque Group, a leading provider in the public sector, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace