Contract Manager – Middlesbrough & Stockton
Heb Cleaning & Hygiene + Security is seeking a motivated and experienced Contract Manager to lead and manage our cleaning and hygiene services across a portfolio of sites in Middlesbrough, Stockton, and the surrounding areas. This role offers the opportunity to make a real impact, driving operational excellence, delivering high standards, and building strong relationships with clients.
About the Role:
As a Contract Manager, you will play a crucial role in ensuring that all sites under your remit meet Heb’s renowned standards of service quality, hygiene compliance, and client satisfaction. You will work closely with operational teams, providing leadership, training, and ongoing support to maintain a high-performing workforce. Your proactive approach will be vital in addressing client needs, resolving issues promptly, and identifying opportunities for continuous improvement.
This is a full-time role, working 40 hours per week, predominantly Monday to Friday. There will be an occasional requirement for weekend work to support operational needs, but any weekend hours will be compensated with time off in lieu. Flexibility and commitment to delivering exceptional service are essential in this role.
You will also oversee the recruitment, onboarding, and development of cleaning operatives, ensuring they have the skills and knowledge to succeed. This role demands a hands-on leader who thrives in dynamic environments, with a keen eye for detail and a passion for maintaining exceptional standards.
Key Responsibilities:
* Lead and manage cleaning and hygiene services across multiple sites in Middlesbrough, Stockton, and nearby areas.
* Ensure all operations comply with health, safety, and hygiene regulations, while delivering exceptional service standards.
* Build and nurture strong client relationships, acting as the main point of contact and ensuring satisfaction.
* Oversee recruitment, training, and performance management of operational teams, fostering a culture of excellence and continuous improvement.
* Conduct regular site audits, resolve operational issues proactively, and implement best practices to enhance efficiency.
* Monitor and report on key performance indicators (KPIs) and ensure compliance with company policies.
Ideal Candidate:
* Demonstrable experience in contract management, ideally within the cleaning, hygiene, or facilities sector.
* Strong leadership and people management skills, with a proactive and solutions-oriented approach.
* Excellent communication and relationship-building skills with clients and staff.
* Knowledge of health and safety regulations and hygiene compliance standards.
* A valid driving licence and flexibility to travel between sites.
Why Join Heb Cleaning & Hygiene + Security?
Heb Cleaning & Hygiene + Security is more than just a service provider – we are a team of dedicated professionals who are committed to delivering excellence in every aspect of our work. Our reputation is built on quality, reliability, and a proactive approach to meeting the needs of our clients. When you join us, you become part of a company that values not only the high standards of service we provide but also the contributions and growth of each individual team member. We offer a supportive, collaborative environment where everyone’s efforts are recognised and rewarded, and where you will be encouraged to reach your full potential.
As part of our team, you’ll benefit from ongoing training, professional development opportunities, and a culture that truly values work-life balance and employee well-being. You will receive a company van, mobile phone, laptop, and access to company health benefits, ensuring you have the tools and support you need to succeed. Our competitive salary packages and comprehensive benefits reflect our commitment to our people, while our inclusive approach ensures that everyone has the opportunity to thrive. Whether you’re stepping into a leadership role or looking to grow your skills in a new environment, Heb Cleaning & Hygiene + Security offers the platform and support you need to build a successful and fulfilling career.
About Us:
At Heb Cleaning & Hygiene + Security, we pride ourselves on being The Power Behind Every Day. We deliver professional cleaning, hygiene, and security services tailored to the unique needs of our clients. Our people are at the heart of everything we do, and we invest in their growth, development, and well-being.
Whether you’re just starting your career or looking for your next leadership opportunity, you’ll find a supportive and inclusive environment at Heb. We value dedication, innovation, and collaboration, and we’re committed to helping our team members achieve their goals.
Explore the opportunities to grow with us and be part of a company that truly values its people.
If you’re ready to lead and make a tangible impact, we encourage you to apply today.
Please contact us to express your interest and apply.
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