Our client based in Wakefield WF4 is looking for a Customer Service Advisor to join their team .
This could be the perfect opportunity for you!
Position is Temporary to Permanent
Working Hours: Mon-Fri 9.00am -5.00pm
Pay rate :£12.21 phr
Key Responsibility :
Customer Advisor
: To assist the UK Product Manager with administration relating to product complaints.
: Inbound call management, both NHS & Consumer Calls.
: Processing orders that involve shipment from UK3 warehouse.
: Effective management of existing customers in the provision of "day to day" operational issues.
: Investigate and respond to queries in a fast and efficient manner to ensure the highest possible levels of customer satisfaction.
: Maintain and update accurate call logging information on Attends CRM systems..
: Perform ad-hoc job-related duties as assigned.
: To handle customer services returns and refunds.
: To provide administration cover for the UK Warehouse Team Leader and where applicable the Office Manager.
: To log weekly KPI's.
: Manage live chat
: All incoming customer communications, ensuring they are answered or passed on to right person in a timely manner.
Requirements :
-Previous experience within a Customer Service environment preferred.
-Excellent communication skills (written and spoken) enabling effective rapport with customers and colleagues
-First class telephone skills
-IT literacy (Word, Excel and email).
-Ability to work methodically and accurately, paying attention to detail.
-Strong organisation skills: ability to prioritise effectively and efficiently.
Please submit your CV online
Reference R02
About Us
We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.
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