Role - Product Support Engineer / Product Commissioning Engineer Location - Lurgan Salary - £41097 Key Purpose of the Product Support Engineer - Rotating shift pattern Working alongside the Customer Services and Scheduling departments to provide customer and engineering support in a timely and efficient manner. Reducing the number of calls passed to field-based engineers by use of remote diagnostic tools and phone advice for security related product calls. Key Job Responsibilities: To provide technical support to end users and engineers both internally and externally. To ensure prompt and accurate information is scheduled. To prioritise workload and meet contractual deadlines. To answer customer telephone calls ensuring internal customer service standards are met. Any other reasonable requests from the line supervisors and Head of Service Provide first line support to the customer to see if the call can be resolved before passing to the service team To provide support to the Security Control Centre Team when required. Key Purpose of the Product Commissioning Engineer - Monday to Thursday 3pm-1am (10 hour shift ) Working alongside the Customer Services to provide customer and engineering support in a timely and efficient manner. Working with Project delivery and Installation teams to build site configurations into the headend server infrastructure. Provide Commissioning support to Engineers across the variety of Electronic Security systems. Key Job Responsibilities: To provide technical support to end users and engineers both internally and externally. To ensure prompt and accurate information is scheduled. To prioritise workload and meet contractual deadlines. To answer Engineer telephone calls ensuring internal customer service standards are met. Any other reasonable requests from the line supervisors and Head of Service To provide support to the Security Control Centre Team when required. Essential Requirements for the Job: Candidate to have a minimum of 3 years' Fire and Security Multi discipline Engineer, experience across security products including Intruder, CCTV, Access Control or alternatively from a Networks Security discipline setting up and managing VPN's., understanding VLAN's. Customer focused Good Level of PC skills / Microsoft products Excellent telephone manner providing over the phone remote diagnostic and collaboration with onsite Engineer installation teams. Ability to work on your own and in a team environment Strong interpersonal and communication skills Ability to prioritise workloads to meet SLA requirements Network/IP based product experience Desirable Requirements for the Job: Experience of CSL signalling device in relation to Intruder Alarm systems Experience working on Enterprise-wide networked CCTV systems. Experience of Remote programming of industry standards on Enterprise-wide networked Access control systems Desirable Product knowledge / Experience: AMAG Symmetry Access Control/ Gallagher / Nedap Milestone CCTV Deister Key Management System Allied Telesis Skills: CCTV Technical Support Access Control ADZN1_NI