Description: Front Office Host/Hostess Duties and responsibilities related to the Front Office Host/Host/ess position - Welcome and greet guests warmly upon arrival. - Assist with check-in and check-out processes efficiently. - Handle guest inquiries and provide accurate information about the hotel and local area. - Manage room allocations and reservations accurately. - Process payments and maintain accurate billing records. - Handle guest complaints and resolve issues promptly and professionally. - Coordinate with other departments to meet guest needs. - Maintain a tidy and organized front desk area. - Adhere to brand service standards and procedures. - Ensure guest satisfaction through exceptional service at all times. About you Previous experience in hotel front office within the luxury segment is preferred. Strong communication skills and familiarity with hotel management software, and proficient computer skills are ideal. Just some of the benefits you will enjoy as a Front Office Host/Hostess - 12 complimentary nights a year across Hyatt Hotels worldwide - Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start! - Free meals on duty - 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels - Uniform provided and laundered complimentary - Headspace membership and access to our Employee Assistance Programme - Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide About Hyatt Hotels London Stratford The stylish Hyatt Regency and Hyatt House London Stratford are set in the heart of Westfield Stratford's urban shopping and entertainment complex. Featuring 352 sophisticated rooms and 10 meeting spaces, the hotel is within walking distance of the iconic Queen Elizabeth Olympic Park and the London Stadium, home of West Ham Football club. At Hyatt 'We care for people so they can be their best'. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company! Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care. Next steps: Apply today for this Front Office Host/Hostess role and start your journey with Hyatt Hotels! Primary Location: GB-ENG-London Organization: Hyatt Regency London Stratford Job Level: Full-time Job: Front Office Req ID: LON006845 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.