Senior BI Analyst
3 Month Fixed Term Contract (likely to go perm)
Hybrid - Leicester (1x Day per week)
This is a great opportunity to step into a high-impact Senior BI Analyst role where your work directly shapes operational decision-making. You will play a key role in building scalable reporting, unifying data sources, and delivering insight that drives measurable improvements across customer operations.
The Company
They are a well-known consumer membership organisation undergoing an exciting period of growth and modernisation. Data is becoming central to how they operate, and they are investing in building stronger, more connected insight across the business. As part of this journey, they are accelerating the maturity of their Operations analytics capability. You will join a collaborative environment where data is valued, change is welcomed, and your recommendations will have real visibility.
The Role You will be the driving force behind operational reporting and insight, with a focus on delivery from day one.
Key responsibilities include: * Building and optimising dashboards covering contact centre and member support performance * Connecting multiple data sources to create a single, trusted view of operational metrics * Establishing automated, scalable reporting frameworks * Analysing performance across email, chat, social, help centre and chatbot channels * Identifying trends across SLAs, productivity, backlog, quality and member satisfaction * Conducting deep dives into contact drivers, repeat contact, complaints and escalation patterns * Turning complex data into clear, actionable insight for stakeholders * Working closely with Operations, Product, Data and wider business teams
Your Skills and Experience
You will bring strong technical capability and a passion for translating data into meaningful action. Essential skills include: * Strong SQL capability or similar querying experience * Proven experience with BI tools such as Looker or Lightdash * Advanced Excel skills for modelling and analysis * Experience creating dashboards and automated reporting * Ability to manipulate large and complex datasets from multiple systems * Strong analytical thinking and problem-solving skills * Excellent communication and data storytelling for non-technical stakeholders
Desirable:
* Experience with dbt or modern data transformation tools * Exposure to CRM, ticketing or customer contact data * Background in customer insight, CX, marketing analytics or operations analytics * Experience in fast-paced, high-growth or consumer environments * Exposure to Python (nice to have, not essential)
What They Offer * Competitive day rate or FTC salary that is likely to go permanent * Flexible working * The chance to influence the design of a future BI capability * A role with genuine ownership, visibility and impact
How to Apply If this sounds like the right next step for you, apply today to find out more.