POSITION | Integration Coordinator
REPORTING TO | Head of Integrations
HOURS OF WORK | Monday to Friday 37.5hrs (6 Months Fixed Term Contract)
BENEFITS PACKAGE | C - General
LOCATION | West Croydon
DIVISION | B-Hive Property Solutions
QUALIFICATION LEVEL | GCSE Grades (A to C) and Level 2 Course/Exam in Leasehold Management
Company profile
B-Hive Property Solutions is part of the Vegner Group of Companies. The Vegner Group is a property service group established in 1991. With over 30 years' experience the business specialises in the management of blocks of flats and offers other related services such as insurance broking, lettings management, surveying, company secretarial and the provision of concierge staff. The group has revenues of approximately £31m, and has over 650 employees, 180 of which are based at clients' buildings. We also administer the employment (payroll and HR support) for a further 150-200 staff employed directly by our clients.
Headquartered in Richmond the group operates from 18 locations across England. The highest concentration of staff is in the Southeast of England.
Job Purpose
To provide exceptional service to external customers (leaseholders, managing agents, clients) and internal customers (employees and partners) by coordinating the integration process. The role ensures smooth transitions when properties are integrated into the portfolio, focusing on communication and information management.
Primary Responsibilities
The Integration Coordinator will work under the direction of the Head of Integrations and assist in managing the integration process, ensuring all relevant teams and departments fulfill their responsibilities effectively.
Integration Process
* Site Upload Requests: Acknowledge and manage site upload requests, ensuring prompt communication with all relevant departments.
* Information Gathering: Reach out to partners and previous agents for handover information, ensuring all necessary details are compiled for property integration.
* Email Management: Monitor and respond to queries in the Integration mailbox, providing excellent customer service and escalating issues as necessary.
* Tenant Upload Grids: Complete tenant upload grids accurately and efficiently.
* Completions: Identify completions and update Business Development Managers (BDMs) and partners on the progress of property loads.
* Communication Management: Serve as the primary point of contact for clients, previous agents, and partners, highlighting to the integrators when properties have all the information needed for loading.
* File Review: Review initial files and chase for outstanding information to ensure completeness.
* Data Entry: Loading of the development information onto PMS & Dwellant Property, client, budget, residents data, charge dates and budgets.
Person Specification
* Excellent interpersonal skills
* Determined, patient, firm, and diplomatic demeanour
* Ability to prioritise workload and work under pressure
* Problem-solving skills
* Outstanding written and oral communication skills
* Strong coordination and time management skills
* Proficient in Microsoft Software (Word, Excel, and Outlook)
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
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