Job title: Casual Housekeeping Floor Supervisor
Department: Housekeeping
Inspired & supported by: Executive Housekeeper
Salary: £18.90 per hour (including service charge)
Your purpose will be:
To support the housekeeping leadership in all areas to ensure consistency and excellence in service standards. To drive quality through support, development and training of the guest servicing agents and HOH porters.
You will be accountable for:
Taking ownership for showcasing our rooms and public areas ensuring the highest standards of cleanliness
Ensuring the seamless running of the housekeeping department alongside the housekeeping leadership
Providing support and supervision for all areas and colleagues within the housekeeping and laundry team
Driving quality through high attention to detail and seeking every opportunity to enhance and personalise the guest experience
Your key responsibilities & contribution will be:
Supervising the work of guest servicing agents and HOH porters taking corrective action when needed and taking each opportunity to train and develop colleagues
Opening/closing of the department as per rota. Assigning daily tasks and special duties
Administration tasks including rotas, stationary orders, attendance records
Room inspections in line with our service standards and acknowledging guest preferences
Room audits in order to monitor colleague progress and drive performance
Running handover meetings
Ensure all relevant areas are clean, tidy and fully stocked
Building relationships and working closely with other teams in the hotel
Working alongside leadership to train and coach colleagues specifically to help drive self-checking of rooms
Reporting all maintenance issues/upholstery repairs through the correct channels and taking ownership to ensure complete follow up
Accurate recording and follow up of guest requests/special requests
Ensuring public area cleanliness
Handling guest requests, belongings and personal items with the utmost care, security and discretion.
To be fully knowledgeable of all hotel services and facilities to proactively assist guests
Other duties as specified by Housekeeping Leadership.
What you will need to do this role:
Essential:
3 5 years experience within a luxury hospitality environment
The ability to prioritise and organise, meeting deadlines with quality results
Warm, enthusiastic and positive personality with the ability to build trusting relationships with others.
Able to work under pressure and at high speed.
Physically fit. Frequently reaching, standing and walking.
Can do attitude and able to adapt to changes
Problem solving abilities
High level of attention to detail
Outstanding communication skills, both written & spoken
Demonstrate honesty and integrity
Hands on approach and fully flexible at work (flexible in hours and days available to work, specially evenings and weekends)
Desirable:
Prior supervisory experience
Experience in multiple areas of the housekeeping function such as the laundry service, administration and leading people
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Whats in it for you?
Competitive salary, pension,
Accrued Holiday
Exclusive discounts:
o Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
o 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
o 20% off at other Gordon Ramsay restaurants and Restaurant 1890
Colleague restaurant, interfaith prayer room, colleague gym and wellness room
Laundry services for all colleagues
Local discounts for F&B and retail
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