Summary of the Care Coordinator's Role
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The role is based in our office at Letchworth Garden City, and includes travel across North Hertfordshire and Stevenage. The Care Coordinator's role reports to the Care Manager and responsible for ensuring all client visits are allocated to match suitable Care and Support Workers and to maintain appropriate office procedures.
About Caremark North Herts and Stevenage
Caremark has been supporting people to live independently in their homes since 2005. Our aim is to provide excellent home care to all regardless of gender race or social standing. We support customers to continue to live independently in their own homes and provide a range of home care options to our including companionship care, personal care, dementia care, respite care, overnight care, reablement care, live in care, palliative care and children’s care.
Principal Responsibilities of a Care Coordinator
Answering incoming telephone enquiries.
Maintain communication with care and support workers and service users regarding rotas.
Building and maintaining relationships with other professionals we work alongside.
Identifying gaps in the rota and sourcing new packages of care via E-brokerage or privately
Processing new client referrals including arranging assessments and start dates.
Preparing appropriate documentation for Field Care Supervisors.
Permanent allocation and templating of Care & Support Workers to all client visits and ensuring all visits are always covered.
Ensuring all clients and Care & Support Worker documentation and electronic records are kept up to date at all times.
Ensuring all other records are kept up to date.
Assist with team meetings and event organisation.
Authorisation and management of annual leave.
Managing an area of care and support workers and service users.
To work closely with the Field Care Supervisor.
To ensure compliance with all office systems and procedures.
Production of reports and management information as required.
Being part of the on-call team which includes early morning, evenings and weekends.
Recording and addressing issues that arise ‘Out of Hours’.
Dealing with emergencies when On Call – which could include going to support the care assistant or person we support until emergency services arrive
Completing weekly manager reports for care manager
Keeping our CRM (Leads) up to date on People Planner
Work towards lead time of 3 weeks
Benefits of Working for Caremark
Competitive industry hourly pay.
Paid mileage of 35p per mile between client visits.
Free study towards NVQ Level 2 and above in Adult Social Care.
Earn £150 for employee referral and be eligible for further awards for carer of the month and year.
Early Pay App to access up to 20% of your pay in advance of payday.
Participation in company events.
All employees of Caremark North Herts and Stevenage are entitled to pension and annual holidays.
Discount vouchers from Care Professional Academy.
Blue Light Discount Card.
On site parking at the office and parking permits when visit customers.
Paid ongoing training and development.
Personal attributes:
It is considered essential that Care and Support Workers possess the following qualities:
Self motivated & well organised.
Flexible
Caring & sensitive to the needs of others.
Ability to use own initiative.
Ability to communicate effectively.
Working Hours
08:30 to 5:30 Mon - Friday
On call on a weekly rota including evenings, weekends and mornings
Locations Covered
Letchworth
Hitchin
Baldock
Royston
Stevenage
Knebworth
Licence/Certification
UK Driving Licence (required)