Onsite IT Support Engineer - London - 3 months to Permanent
We are seeking a dedicated and proactive Onsite IT Support Engineer to join our team in London. This is an excellent opportunity for a motivated individual looking for hands-on experience in a regulated IT environment with the potential for a permanent position after the initial 3-month term. This role will empower you to work directly with end-users, troubleshoot technical issues, and maintain high availability of IT services while adhering to established ITIL framework standards.
Responsibilities
* Provide hands-on technical support and troubleshooting for desktops, laptops, printers, peripherals, and other end-user devices.
* Diagnose and resolve a broad spectrum of hardware, software, and network-related issues promptly, minimizing service interruptions.
* Operate within an ITIL framework to ensure incidents, problems, and requests are managed effectively.
* Follow protocols and procedures specifically tailored for a regulated IT environment.
* Work closely with cross-functional teams to ensure seamless service delivery and effective communication.
* Maintain detailed documentation of issues, solutions, processes, and relevant configurations to ensure knowledge sharing and compliance.
* Proactively identify opportunities to enhance service delivery and support users with innovative and adaptable solutions.
* Assist users with training and best practices to enhance their familiarity with hardware, software, and IT services.
If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application.
If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.
At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.