Job Description
Customer Services Opportunity (French Speaking)
Competitive Salary
Permanent
Edinburgh
Meraki Talent’s client is currently looking to hire French speaking customer service professionals into their investment operations/client facing business area based in Edinburgh. Our client is a Global player in the financial services space which services a wide range of clients on a UK and International basis. They are looking for individuals to join the team who are looking to work within Financial Services and speak French.
* Identify opportunities globally and effectively managing the firm’s deliverables against client promises.
* Resolve and client service issues and challenges, acting as an escalation point for clients.
* Identify opportunities to streamline processes and to increase revenue.
* Cross sell other products and solutions to clients.
* Maintain good knowledge of products and tools, encouraging clients towards self-service e-tools.
* Maintain regular dialogue with Relationship Managers, Product and Sales team to ensure current and changing clients’ needs are met.
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