Role Summary
We are seeking a highly motivated and detail-oriented Salesforce Administrator to join our team. The ideal candidate will play a pivotal role in both a wide range of project-based work and business-as-usual (BAU) Salesforce administration tasks. This role requires a blend of technical expertise, problem-solving skills, and a strong understanding of business processes to support, optimise, and enhance our Salesforce environment as we grow our presence as a company on the platform.
Please note: This is a 9 month FTC. You must be able to travel to our Manchester or Birmingham office 3x a week.
Key Duties & Responsibilities
The role will include, but is not limited to:
Project Work:
* Collaborate with the wider Change team of business analysts and project managers as well as directly with stakeholders to translate requirements into Salesforce solutions.
* Salesforce configuration changes, including (but not limited to): complex flows, lightning pages (including dynamic layouts), custom fields and objects, page layouts, record types, apps, actions, custom settings and metadata, dashboards and reports.
* Own and manage your own deployments across our environments, using Gearset, and ensuring successful implementation of projects including by providing hypercare after go-live to the business.
* Assist in the integration of Salesforce with third-party tools, companies and other internal systems.
* Support data migration and ensure data quality during project implementations.
Business-As-Usual (BAU) Administration:
* Carry out mass communication operations including mass reach outs to our clients using existing integrations.
* Perform day-to-day administration of the Salesforce platform, including user licence management, security settings, and permission management.
* Provide support for Salesforce users, troubleshooting and resolving issues in a timely manner.
* Maintain data integrity by managing data imports/exports.
* Create and maintain dashboards, reports, and analytics to support business decision-making.
* Implement and manage system updates, ensuring minimal disruption to business operations.
* Identify opportunities for system improvements and enhancements and propose solutions to the wider team.
Skills and Experience
Must Haves:
* Knowledge of Salesforce’s automation capabilities, best practices, and order of operations. In particular the ability to understand and build complex Flows.
* Comfortable working with custom objects and functionality and managed packages and not just standard Salesforce functionality.
* Proven working experience as a Salesforce Administrator and the ability to carry out regular administration tasks e.g. user setup and maintenance, reports and dashboards.
* Ability to understand and improve existing Salesforce processes with a proven ability to implement declarative changes such as validation rules, picklists, lookup fields, master-detail relationships, and formula fields.
* Experience with the Lightning App Builder including dynamic page layouts and conditional visibility.
* Experience carrying out metadata deployments and an understanding of the impact and risks such changes.
* Experience carrying out data loads with hierarchical data sets.
* Comfortable managing project-work mostly independently but also collaborating and seeking assistance from other members of the team.
Nice-to-Haves:
* Any experience of the managed package, Litify, would be hugely beneficial.
* Experience of project management tools, e.g. Confluence, Jira.
* Developer experience, particularly in invocable Apex classes.
* Trailhead Certifications, particularly Administrator, Platform App Builder, Advanced Administrator or Platform Developer.
* Experience with the Titan (particularly Titan Web and Titan Sign) application.
Equal Opportunities
Our approach to our people is underpinned by our commitment to equity, diversity, inclusion and well-being. Our ambition is to build a richly diverse workforce made up of the best talent in our industry. With a workplace that is supportive and inclusive, recognises and nurtures talent, and has a strong sense of community between colleagues.
This means that everyone who either applies to or works for KP Law is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation, or religious beliefs.