We are seeking a warm, friendly, and motivated Hospitality Assistant to join our friendly team based at Yarrow, Botanical Place in West Byfleet. This is a Bank position to cover holiday and sickness.
You will play a pivotal role in delivering exceptional customer service, creating a welcoming atmosphere, and ensuring our residents, visitors, and customers have memorable experiences.
Key Responsibilities
* Deliver food, beverage, and retail services to RVG standards, maintaining a clean, safe, and hygienic environment
* Provide residents and visitors with a warm and professional welcome, anticipating and meeting their hospitality needs
* Handle enquiries, issues, and complaints courteously and efficiently, escalating when necessary
* Work effectively as part of the village team to deliver high-quality service and build strong relationships with residents
* Contribute ideas for improving menus, services, and operational processes
* Support the achievement of food and beverage revenue targets using established systems and processes
* Maintain and update personal skills, accreditations, and knowledge of industry best practices
Skills and Qualities
* Excellent customer service and interpersonal skills
* Ability to work as part of a team and build strong relationships
* Strong organisational and time management skills
* Positive, energetic, and enthusiastic attitude
* Willingness to learn, adapt, and embrace continuous improvement
Values We Live By
* Age Well - Supporting residents to live their best lives
* Community - Building a sense of belonging
* Keep Improving - Always seeking better ways to work
* Invest Wisely - Making responsible choices
* Planet Positive - Reducing our environmental impact
* One Team - Supporting each other to succeed
Experience and Qualifications
* Job-related experience desirable but not essential
* Up to 1 year of general work experience delivering to standard
Why Join Us
At RVG, youll be part of a team that values your contribution, supports your growth, and celebrates achievements while making a real difference to residents lives.
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