Location: Telford – Midlands
Salary: £24,000 – £26,000
Reporting to: Customer Support Manager
Permanent Position
Introduction:
Here at Enconvo we're all about communication. As a provider of cloud phone systems, broadband, mobile and IT, we help thousands of businesses to communicate with their colleagues and customers, making business technology, connectivity, and productivity integration easy for organisations as they grow.
As part of the wider European Enreach Group, we have over 1,100 colleagues across Europe and provide leading solutions to businesses of all shapes and sizes.
As a leading telecoms provider, our customers are at the heart of everything we do, and we're looking for the right person to join us as part of our growing team.
An exciting opportunity has arisen in our sales team and we're looking for the right person to join us and help us work wonders.
The Role:
We're looking for a superstar with a strong admin background, excellent customer service skills along with intermediate Microsoft, Excel and Word ability and an excellent telephone manner are a must in this diverse role.
If you like working as part of a team and have a strong customer service focus, take pride and ownership in your contribution, have excellent attention to detail and want to be part of a successful, growing organisation, this could be your next role.
Key Responsibilities as a Commercial Delivery Facilitator:
* Project manage, plan and provide administrative support within the Delivery Team.
* Ensure all new installations are planned and completed within the appropriate target deadlines and Service Level Agreements.
* Coordinate the installation; interacting with engineers, 3rd party suppliers and customers in a professional manner.
* Working closely with other teams within the business to help and support.
* Regularly keep the customer informed as the installation progresses, update them with any delays, key dates, project plans.
* Take ownership of all installations assigned to you and remain fully involved until completion.
* Maintain systems, updating data base with progress and customer information.
* Take ownership of porting, migrating lines and broadband services.
* Ensuring that once installation is complete, that billing is set up and passed across to the Billing Team.
Who we are looking for:
* A strong admin background with excellent customer service skills and a professional telephone manner.
* Warm, positive, and confident professional with the flexibility to adapt to change and evolving needs.
* Strong attention to detail, with the ability to multitask and plan effectively.
* Willingness to learn and adopt to new technologies, products, services, and platforms.
* A collaborative team player, actively engaging with colleagues and departments to enhance the overall customer experience.
* Background in administration, service, or operations, or equipped with transferable skills in these areas.
* Proactive thinker, able to quickly and efficiently adapt to changes.
What's in it for me?
* 23 days holiday (more for long service) plus an extra day off for your Birthday.
* Enhanced maternity, paternity and adoption pay.
* Holiday purchase scheme.
* Company Pension.
* Healthcare scheme.
* Great working hours Monday to Friday, no weekend or evening working.
* The option to finish early on a Friday.
* Life cover.
* Amazing Savings with Perkbox – access to hundreds of discounts.
* The ability to develop and progress your career.
* Strong social ethos.
* Be part of a high growth and very exciting European wide group, that prides itself on innovation, collaboration and strong customer focus.