Accounting Systems Support Consultant - Pegasus Opera
Location: NW London - Hybrid working
We're looking for a customer-focused Accounting Systems Support Consultant to join the Applications Support team. You'll be the go-to expert for implementing, supporting, and maintaining Pegasus Opera Accounting Solutions - from installation and configuration to training, troubleshooting, and advising clients on best practices.
What you'll do:
* Provide expert 1st-3rd line support for Pegasus Opera software.
* Install, configure, update, and optimise client systems.
* Deliver training (remote/on-site) and produce clear user documentation.
* Log and resolve support calls within SLA targets.
* Manage knowledge base, test products, and liaise with clients and partners.
* Assist with data conversions and develop reports.
What you'll bring:
* Strong knowledge of accounting principles.
* Excellent troubleshooting, problem-solving, and communication skills.
* Ability to work independently and as part of a team.
* Customer-first mindset and adaptability under pressure.
Desirable extras:
1. Familiarity with cloud, SQL, and Windows applications.
2. Strong Excel/Power BI skills.
3. ERP/accounting software ex...