Role Overview
Contract Manager – Start date: ASAP.
Working Hours: Monday – Friday (flexible work timings).
Location: Waxlow Road, Harlesden, London, NW10.
Our client is one of the UK’s leading facilities management and professional services companies, delivering integrated solutions across cleaning, security, engineering, maintenance, energy, and workplace services. We are committed to creating better places to work, live, and visit through exceptional service delivery and innovation.
Responsibilities
* Ensure contracts are run safely and efficiently to the required standard.
* Liaise with clients and monitor site operations.
* Complete auditing and reporting showing non-conformance and remedial action taken.
* Continue service levels and close all reactive tasks.
* Work additional to specification (agreed with client), document, action and recover costs.
* Investigate and rectify client complaints and concerns swiftly; record action taken.
* Assess hazards and risks prior to work commencing.
* Manage contracts in line with specification.
* Produce monthly KPI report.
* Ensure site is managed in line with specification and contract.
* Maintain full conformance with Workplace +.
* Maintain financial performance of the contract.
* Maintain high standards of conduct and performance.
* Ensure work matches the specification and customer expectations.
* Portray a quality company image through site‑based staff.
* Encourage staff to support each other and the company.
* Agree with Regional Manager on a Personal Development Plan.
* Manage operations to maintain quality of services to customers.
* Hold client meetings weekly to discuss services provided.
* Ensure all daily, weekly, and periodic sign‑off sheets are completed and stored in line with client requirements.
* Ensure monthly Q‑Audits, as agreed, are completed on time.
* Review failed Q‑Audit scores and develop a performance improvement plan.
* Ensure QHSE compliance site‑wide, working closely with the regional team.
* Respond to all reactive tasks within agreed KPIs.
* Identify and agree one‑offs and additional requirements with clients/customers; complete a once‑off sales order.
* Deal with customer complaints or concerns within 24 hours.
* Observe all client and company statutory fire and safety regulations and promote good safety habits.
* Follow Live Safe principles.
RG Setsquare is acting as an Employment Business in relation to this vacancy.
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