We are developing a new charity retail network in Oxfordshire & Reading. Our first shop unit will be in Didcot, Oxfordshire. Vacancy: Charity Shop Manager (full time) – Didcot, Oxfordshire.
Job Description / Purpose
The Shop Manager will be responsible for all of the daily aspects of managing the shop, including:
* Maximising weekly income (sales, Gift Aid income and cash donations)
* and managing controllable expenditure.
* Achieving weekly income targets.
* Recruiting, training, managing and developing the Didcot volunteer team.
* Managing, training and developing the Assistant Shop Manager (part time).
* Encouraging, receiving and sorting donations of stock.
* Managing all relevant paperwork and regular banking.
* Promote a positive image of RSPCA Oxfordshire & Reading Branch by maintaining a high level of customer and donor engagement at all times.
* Ensure compliance with RSPCA standards and policies, relevant legislation and best practice, in all aspects of the role.
* Foster the high standards of performance, organisation, honesty and integrity from the Didcot shop team (staff and volunteers).
* Contribute to the development of retail ideas, innovations and practice.
* Promote fundraising opportunities within the shop.
* Promote animal welfare opportunities within the shop.
* Carry out any other duties, as required, commensurate with the Shop
* To achieve agreed budgeted income and shop net profit targets.
* To ensure Gift Aid is being promoted to all donors and customers.
* To ensure that a high level of customer engagement is delivered.
* To ensure all available selling/product space is used effectively in order
* To maintain high presentation standards (windows and shop interior).
* To maintain high levels of shop housekeeping and cleanliness.
* To actively encourage the public to donate good quality stock/donations.
* To ensure there is a constant daily flow of stock onto the shop floor.
* To comply with GDPR by keeping customers’ personal details locked away and destroyed as necessary.
* To ensure that shop floor stock density is maximised at all times.
* To price stock in accordance with local market forces whilst maximising higher value stock donations.
* To manage waste disposal effectively via waste collections and tip visits in order to ensure high standards of Health & Safety in the shop.
* To actively recruit, train and develop volunteers.
* To provide training and support for the Assistant Manager (part-time).
* To organise the weekly staff/volunteer rota to ensure that the shop runs effectively.
* To ensure that all administration is completed correctly and promptly.
* To ensure that all financial, cash handling and security procedures are adhered to, with reference to Branch policies.
* To hold the shop keys, ensuring that the shop is secure whenever it is left unattended.
* To ensure that opening / trading hours are strictly adhered to.
* To ensure that Branch HR Policy and Procedures are adhered to at all times.
* To build positive internal and external relationships in order to maximise income for the charity.
* To ensure compliance with the Branch Health & Safety Policy (including fire safety, risk assessments and security procedures) and relevant legislation.
Donations / Stock
* Recruit and train a team of volunteers to support the stock/donation activities of the Didcot shop, including volunteer stock collectors and
* Organise successful methods of attracting good quality stock, including advertising on social media.
* Encourage and manage the daily rotation of stock in order to maximise
* Organise and promote seasonal stock donation campaigns at key times of the year.
Volunteer Recruitment and Development
* Identify volunteering opportunities and recruit new retail volunteers, as required.
* Support and motivate existing volunteers, providing any necessary training and development.
* Ensure that regular and effective communication takes place with all
* Keep clear records of volunteers personal information and any training that they have undertaken.
Additional Information
* Hours of Work: 35 hours per week (5 days x 7 hours per day). The Shop Manager will be expected to work weekends on a roster basis with the
* Hourly rate: £13.72 per hour.
Contact
Please contact operationsmanager@rspcaoxford.org.uk to apply. Please send your CV and a Cover Letter.
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