Job Title: UEC Capacity Hub Receptionist
Report to : UEC Op's Lead
Hours : This service is 8am – 8pm, 7 days a week - various shifts available
Salary : plus weekend enhancements
About Granta Medical Practices
We are pioneers in gaining the advantages of scale whilst maintaining the best of site based work in smaller teams. Our PCN was formed following the partnership-merger of several highly respected practices into a single practice. We aim to look after our population like 'traditional' general practice but with the resources of a fully integrated PCN consistently behind you. Our multidisciplinary cross site team helps guide the right issue to the right professional first time – enabling GPs to enjoy being GPs. We are just the right size and are committed to shaping and delivering excellence in primary care for our 59,000 patients whilst being sustainable and rewarding for our fantastic team.
We are proud to be one of a select percentage of practices nationally to hold a CQC 'outstanding' rating over sequential inspection cycles.
About the Services
The service provides essential additional capacity to the Urgent, on the day services offered across Cambridgeshire and Peterborough. Currently there are daily presentations at A&E departments, across all the acute providers that could be dealt with by clinicians in the community. The role of this team is to provide that urgent on the day service that reduces pressures on A&E and the ambulance services and keeps patients out of hospital and safe in the community. This service will be offered out of 3 locations across the county to make it accessible to all.
This service is 8am – 8pm 7 days per week.
Job Summary:
The purpose of the role is to:
· Offer general assistance to the team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
· Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
· Undertake a variety of administrative duties to assist in the smooth running of the service including the provision of clerical support to clinical staff and other members of the team
· Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
Duties and Responsibilities:
The duties and responsibilities to be undertaken may be varied from time to time dependent on current and evolving workload and staffing levels:
* Processing personal and telephone requests for appointments and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
* Taking accurate messages and passing on information
* Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
* Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
* Keeping the reception areas, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
* Locking-up of premises and maintaining security in accordance with practice protocols
Based at - Hinchingbrooke Hospital, Hinchingbrooke Park Road, Huntingdon PE29
Job Types: Full-time, Part-time
Benefits:
* Company pension
* Free parking
* On-site parking
Work Location: In person