Full job description
Permanent Full Time
Job Role:Administrator
Location:Bay View House, Whitley Bay
Prestwick Care is a successful, family-run care provider based in the North East of England, delivering high-quality, person centred residential and nursing care since 1992. We are proud of our strong values, supportive culture and continued growth across the region, with multiple care homes and specialist services.
We are currently recruiting for an Administrator to work full time at Bay View House, Whitley Bay. This is an excellent opportunity for a dedicated and compassionate professional seeking their next career move within a respected and growing company. Here, your role goes beyond a job. You’ll learn, grow and help shape exceptional experiences for those in our care.
The Home Administrator plays a key role in ensuring the smooth and efficient running of the care home’s administrative and office functions. This role supports the Home Manager with payroll, staff records, recruitment administration, and general office coordination.
The position is ideal for individuals looking to develop a career within health and social care administration.
What We Offer our Administrator
* Full training package and ongoing professional development.
* Employee Assistance Programme (EAP)
* Employee discount card at our leisure sites.
* Opportunities for career progression within a growing company.
* Supportive team environment.
Key Responsibilities for our Administrator
* Maintain accuracy and continuity of payroll using the home’s in-house system, ensuring timely and accurate payroll administration.
* Ensure financial records are accurate and up to date, supporting effective bookkeeping and financial administration within the care home.
* Manage and update staff and residents files in accordance with company policies and regulatory requirements including CQC compliance and data protection.
* Support the Home Manager in the safe recruitment and induction of new staff, including onboarding documentation and Right to Work compliance checks.
* Respond to telephone calls and emails in a professional and courteous manner, providing excellent customer service to families, employees and external professionals.
* Provide day to day administrative support to the Home Manager to ensure smooth and efficient running of the care home office.
* Perform general office duties and administrative tasks as required including record keeping, filing, scheduling and document management.
* Manage supervision, appraisals, the training matrix and organise face to face training for care and support staff.
* Process enhanced DBS checks for new and current employees in line with safer recruitment procedures.
* Oversee and maintain records for sponsorship workers and complete monthly forms to ensure compliance with UK visa and sponsorship requirements.
Required Skills & Experience
* Experience of payroll administration, bookkeeping and general administration within a care home, healthcare or similar regulated environment.
* Experience of Coolcare and Nourish platforms is desirable but not essential.
* An understanding of on-boarding processes and right to work documents is desirable but not essential.
* Experience working in Human Resources is desirable but not essential.
* Excellent written and verbal communication skills with the ability to communicate clearly with staff, management, and external stakeholders.
* Strong organisational and time management skills with the ability to communicate clearly with staff, management and external stakeholders.
* High standard of professionalism with the ability to work independently and under time sensitive deadlines in a busy office environment.
* Excellent interpersonal skills with the ability to communicate at all levels.
* Team-orientated with a friendly, confident, and customer-focused approach.
* Analytical, methodical and detail-orientated approach to problem solving and administration.
* Proficiency in Microsoft Office applications including Word, Excel and Outlook.
* A genuine interest in working within a care home or healthcare environment.
* A strong understanding and respect for confidentiality and GDPR requirements when handling sensitive information.
* Satisfactory enhanced DBS check.
* Satisfactory Right to Work in the UK (must be maintained).
* Someone to live by our Values of Dignity, Compassion, Inclusion, Caring and Accountability.
Applicants must already be authorised to work in the United Kingdom; the employer is not able to provide new work authorisation.
Job Types: Full-time, Permanent
Benefits:
* Employee discount
Work Location: In person
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