Nuneaton
£28,249 plus 30 days holiday, pension, bonus, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme
Relationships mean everything to us, and this one is particularly special. Youll have an important part to play delivering best in class customer support to our prestige automotive customer. You will play your part to deliver against business goals; through focusing on continuous improvement, quality and attention to detail. Ultimately supporting the team to build a customer service centre of excellence. We dont just have a way of working, we have The Unipart Way. It allows everyone in our team to pursue their own personal and professional goals to a world class level, through Unipart From Gate to Great training and development program. As a forward thinking and people focused company, this is a fantastic opportunity to deliver outstanding service for internal and external customers alike, driving exceptional KPI performance, whilst adapting to changes in customer requirements and maximising opportunities for improvement.
As part of your key responsibilities youll:
Manage relationships and communications with retailers for all aspects of customer service and delivery
Work in a fast-paced environment to address customer issues submitted via telephone, through CRM database, live chat or instant message
Ensure key perf...