Overview
: This position is responsible for being the face of Trans Global Service, demonstrating enthusiasm while ensuring the highest level of customer satisfaction! Responsibilities
1. Provide customers with courteous and professional in-home servicing of major appliances ensuring adherence to “The Perfect Call”
2. Conduct appliance diagnostics and complete repairs
3. Estimate the costs of repairs/replacements
4. Order parts and ensure inventory supply levels are sufficiently maintained
5. Communicate with customers regarding details of the assessment and servicing required
6. Provide information to assist customers in obtaining optimum performance of their products
7. Complete all service documentation, describing repairs in detail and reporting identification of repaired stock
8. Ensure the proper maintenance of shop tools and vehicles
9. Adhere to all health and safety, security, building and departmental procedures
Qualifications
10. High school diploma or equivalent
11. 2 or more years previous experience and/or education in major appliance service
12. Valid driver’s license (must be able to provide a clean driving abstract)
13. Outstanding Customer Service skills
14. Excellent written and verbal communication skills
15. Professional and courteous phone etiquette
16. Highly developed technical, investigative, and analytical skills
17. Punctuality and dependability a must
18. Must be organized and detail oriented
19. Appliance Technician certification or willingness to obtain one
20. Domestic Appliance or Gas Technician 2 Certification would be considered an asset
Why Transglobal
21. A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
22. Competitive remuneration package that will commensurate with experience
23. Career progression potential with plenty of access to ongoing personal and professional development
24. Employee discounts
25. A dynamic environment to showcase your leadership talents.
Apply now
If you’d like to apply for this role, please contact our recruitment team at