Permanent, annualised 32 hours per week £12.31 for age 21, £10.10 for age 18-20 We are looking for a passionate, engaging and driven addition to our amazing site services team to deliver outstanding cleanliness and hygiene across the Eden Project whilst actively contributing to the car parking operations contributing to a world class welcome for our guests. The closing date for applications is Wednesday 14th May 2025 Job Family Definition Roles within the Engagement, Learning and Engagement job family focus upon the Eden experience, providing activities, learning programs, encounters and events, which engage, inspire and entertain, thus enhancing individuals understanding, experience, skills and enjoyment. Role Purpose To develop skills and inspire you with the Eden passion required to put the guest-first and deliver a world class experience. Responsible for the delivery of cleanliness, hygiene and sorting of recycling streams across the Eden Project as directed by Line Managers, whilst actively contributing to the car parking operations and the education and enjoyment of visitors. Key Accountabilities Maintaining a clean and tidy destination, ensuring all activities are undertaken in accordance with Eden's policies and procedures whilst complying with Health and Safety and COSHH regulations. Work with leadership and colleagues in ensuring that areas of work are always clean and tidy. Putting yourself in the guests’ shoes and act as the supporting eyes and ears of the site and raise concerns if it is felt that our guests’ expectations are not being met. Responsible for measuring and sorting waste streams into separate clean recyclables, undertaking timely and accurate completion of waste and cleaning records and hygiene related administration as required with Eden's strict cleaning, waste and recycling management routines. Responsible for specialist cleaning procedures including pressure washing, mist sanitation and deep cleaning. To work to an efficient traffic management plan that ensures the anticipated visitor numbers are parked safely and quickly, optimising the available space and allowing a smooth transition of guests to site. Demands of the Role Education & qualifications The role holder will be required to hold a full UK driving license. Relevant training or qualifications in customer service (NVQ). First Aid at Work and Health and Safety training at a minimum level 2. Presentation skills or training desirable. Knowledge & skills Minimum of 1 years’ experience in a driving role. Strong character, team player and a ‘can do’ attitude. ICT literate with a basic working knowledge of Microsoft Office applications. The ability to work with others and on your own, basic vehicle fault finding, problem solving, supported by a good level of interpersonal skills. Chapter 8 training is desirable. Decision- making Make day to day decisions with the Team Supervisor in order to ensure that the daily delivery is seamless. Any complex, business critical decision making will be escalated to the Duty Manager. Resourcefulness Self-motivated with the ability to work on your own and as a team to tackle challenges head on with a positive, can-do attitude. Collaborates with colleagues and the Team Leader to devise innovative and creative ways to improve the Eden Shuttle and Car Parking services to enhance these aspects of the guest experience. People & asset management Assists less experienced staff and trainees providing on-the-job training and coaching as required. A shared responsibility for the basic care, cleanliness and daily routine maintenance of the Eden Shuttle and minibus. Communication & Guest experience The job holder will regularly be required to engage, communicate and interact with guests. Communicate well at all levels with the ability to feed back to the Team when needed. Positively champions and promotes the guest experience through all aspects of your role. Provides the highest level of support to the team. Operational environment The role holder will be working outside in all weathers with long periods of standing amongst constant moving traffic. It is based on site in a visitor facing environment at all times. In order to meet operational site needs you will be required to work weekends and some evenings. Other details Pay Type Hourly