Job Advert Responsible to: Shop Manager Responsible for: Volunteers Location: Teal Park Lighthouse Charity Shop Rate of Pay: £12.21 per hour Working Hours: 13.5 hours per week, to be worked every Sunday (10am - 4pm) and every Saturday (9am - 5pm) Purpose of the Job As Shop Supervisor you will ensure the effective day to day running of our Lighthouse shops. Maximising profit through a high standard of customer service and providing effective support of volunteers in accordance with Valley CiDS standards and policies. Key Roles & Responsibilities People Management Seek to promote a positive team culture throughout the shop environment, fostering a spirit of unity and belonging, whilst supporting and encouraging the skill sets of individual team members. Ensuring volunteers are fully equipped with the knowledge and understanding of shop operations in order to perform their roles effectively. Ensure a standard of excellence in areas such as Customer Service and overall communication with staff and members of the public. To take responsibility for the overall running of the shop and volunteers on designated working days. Sales and Profit Work with the shop manager and assistant shop manager to achieve agreed sales targets to maximise profit through effective stock management and cost control measures. Support your shop manager, assistant shop manager and Retail Area Managers by showing initiative in monitoring retail competitors, exploring trends and implementing promotional campaigns to help with continuous commercial development. Stock Management Assist and support the shop manager in stock management within the shop, ensuring stock is sourced, sorted, processed and merchandised in an effective and timely manner. Generate a high volume of stock onto the shop sales floor, applying consistent and appropriate pricing, along with Gift Aid where applicable. Identify high value items for eBay and any additional ways of recognising alternative revenue streams. Maintain the highest standards of display and visual merchandising throughout the shop including attractive window displays. Ensure high levels of cleanliness are consistently maintained. Person Specification Essential Criteria Previous experience in a retail/customer centric environment including the use of EPOS systems. Previous experience of communicating with a diverse customer base Ability to motivate, inspire and work as a team. Good standard of numeracy Good administrative and organisational skills with the ability to undertake banking tasks, keep basic records and organise resources in a busy environment. Strong communicator with the ability to deal with customer issues and resolve problems with firmness and fairness. The ability to recognise stock potential to generate income and the importance of attractive presentation. Basic knowledge of Health & Safety and Fire regulations and ability to identify potential risks. Flexible and positive attitude – Expectation to cover the shop manager and other team member’s holidays & sickness. Ability to use Microsoft office packages. Desirable Criteria Experience of working with volunteers Experience within Charity Shops Benefits Enhanced Annual Leave Company Sick Pay Scheme 20% discount in all Lighthouse Charity Shops Company Pension Employee Assistance Programme Access to exclusive shopping and lifestyle discounts Christmas Saver Scheme Company Events