Operations Manager – Rented Housing
* Location: Home based, with regular travel across Essex, East and South East London and Kent.
* Salary: £63,989 per annum
* Contract: 37.5 hours per week, full-time, permanent
* Interview Date: Assessment and Interview Day – 7th August 2025 at the Heals Building in London.
At Anchor, we’re passionate about providing safe, high-quality homes and services for older people. As the largest not-for-profit provider of specialist housing and care in England, we’re proud to support thousands of residents across the country.
We’re looking for a driven and people-focused Housing Operations Manager to help us lead our rented housing services across East and South London—someone who can balance performance with purpose, and who’s ready to make a real difference every day.
About the Role
Reporting to the Regional Head of Housing Services, you’ll be accountable for the operational performance, compliance, and service delivery of a diverse portfolio of housing schemes. Managing a significant budget (circa £8m) and a multi-disciplinary, geographically dispersed team, you’ll drive high performance across all key business areas: resident experience, health and safety, occupancy, arrears management, team development, and stakeholder engagement.
Key Responsibilities:
* Leading housing operations across the region and ensuring services meet all legal, regulatory, and policy requirements
* Building and developing a high-performing, engaged team—motivating them through change and supporting continuous improvement
* Acting as a local lead for resident engagement and wellbeing, and handling more complex or sensitive issues when they arise
* Using a balanced scorecard approach to monitor KPIs including occupancy, arrears, compliance, resident satisfaction, and budget control
* Working closely with other teams to ensure maintenance, safety and safeguarding responsibilities are met
* Helping to deliver our strategic plan for rented housing at the local level
* Collaborating with local authorities, commissioners, and other external partners to improve and expand our service offer
About You
You’re an experienced operations leader with a track record of delivering results in a resident or customer-facing setting. You understand what it means to lead services that truly matter to people and are confident managing risk, change, and complexity in a regulated environment.
Essential Skills and Experience:
* Experience managing large or complex housing or care operations, ideally with knowledge of services for older people.
* Proven ability to lead, motivate and develop geographically dispersed teams in fast-paced or change environments.
* Strong understanding of tenancy management, arrears, ASB, safeguarding, and compliance.
* Financial acumen and experience managing significant budgets.
* Skilled in handling complex resident and stakeholder issues with diplomacy and accountability.
* Excellent communication, problem-solving, and decision-making abilities.
* Experience working with external stakeholders including local authorities and service commissioners.
* Educated to degree level or equivalent, or QBE with substantial relevant experience.
* A full UK driving licence and ability to travel across your district are essential.
Please note, the advert may close sooner than the listed deadline if we receive sufficient applications