Job Title: Food and Beverage Supervisor
Department: Food and Beverage
Reporting To: Deputy Resort Manager
Number of Reports: 10
Primary Job Purpose: To provide an excellent guest experience through exceptional service to all our guests. Whilst maintaining a high standard and achieving the maximum revenue and guest satisfaction.
About The Role
Roles and Responsibilities:
* To provide a superior guest experience and maximise revenue by promoting and upselling in the restaurant, bar and functions.
* Oversee and maintain the levels of standards within the food and Beverage areas.
* Ensure staff are visible and available to guests at all times
* Work alongside the Restaurant and Bar Manager and support the stock levels for stock
* Maintaining and Monitoring, hygiene standards and practices
* Co-Ordinate the preparation for service, including Organising staff sections, cleaning and maintaining glassware and china
* Checking layouts and preparation of tables including room service duties
* Maximise the service opportunities for guests to ensure return visits
* Maintain high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times.
* Follow all company policies and procedures outlined in the Employee Handbook including any department specific procedures such as cash handling and credit procedures
* Be aware of and follow all Health and Safety procedures
* Complete cash up, and closing on the bar and restaurants
* Support the events team in the running of weddings, events and parties.
Key Skills
* Confident and approachable
* Good team work and can work well alone
* People management skills
* Calm under pressure during busy periods
* Excellent selling and customer service skills
* Can use own initiative and problem solve
* Resilience and calm attitude when dealing with face to face complaints
All staff Key Performance Measures
* To focus on the guest experience at all times and continually strive to delight time after time
* To see each guest as part of a long-term relationship not a onetime event
* To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.
* To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of an associated with
* To encourage our team to contribute to excellent working conditions for all
* To gain a reputation for delivering financial performance and being consumed and enthralled about business.
Benefits
* Discounts across the resort, including family and friends
* Free onsite parking
* Progression and career development opportunities.
* Pension Scheme
* Free staff meals
* Free gym membership
* Access to wellness programmes
* Share of Resort’s service charges on monthly basis
* Extra days holiday after 2 years
Skills Required
* High standards of presentation and organisation
* Great attention to detail
* Excellent written and verbal communication skills
* Ability to create efficient staff rotas
* Flexible approach to work
* Multi-tasking and time-management skills, with the ability to prioritize tasks.
* Team work
* Ability to understand peaks and troughs of industry and work within a budget
Attitude
* Confident and respectful
* Friendly, charming and informative
* Passionate about Customer Service
* Positive can-do attitude
* High standard of personal appearance
* Respectful
* Conscientious
* Approachable and supportive
Required Criteria
* GCSE English grade C /4 or above
* GCSE Maths grade C/4 or above
* Microsoft Excel beginner level
* Experience working in hospitality or events
* Customer-service experience.
* Experience of dealing with Customer complaints
* Experience of managing a team
* Knowledge of correct and effective recruitment practices
* Experience of reviewing and changing working methods for best practice.
* Experience of working to service delivery standards
Desired Criteria
* Willingness to undertake further training. Microsoft Excel Intermediate level
* Experience of using Res-Diary; Ez-runner; Rezlinx;
* Experience of coaching and mentoring
* Coaching and mentoring
* Knowledge of Fourth Hospitality System
Contract Type: fulltime
Salary: £26,957.00 Yearly
#J-18808-Ljbffr