Job Purpose Provide clear leadership and strategic decision making. Oversee Branch operational efficiency, financial performance and strategic growth. Key duties and responsibilities Support and contribute to strategic initiatives that drive the Branch and company-wide improvements. Work with the Operations Manager when managing daily operations across the team, ensuring smooth and efficient workflows. Be the key point of contact for the Operations Manager and other department/branch heads and assist in trouble shooting and problem solving through to fruition. Plan, prepare month-end reports and monitor annual budget month-on-month with the Group Operations Director UK&I. Maintain standards of Health and Safety, hygiene and security in the work environment. Monitor productivity, KPI’s analyse performance. Develop strategies and objectives to maximise customer service, productivity, growth, planning and cost control for the Branch. Oversee Profit & Loss (P&L) responsibilities, maintaining existing revenue streams and identifying new opportunities for growth. Build and maintain strong relationships with customers and third-party suppliers to support seamless operations. Lead team performance management, including conducting Performance Development Plans (PDPs). Conduct regular departmental meetings and performance reviews to drive continuous improvement. Key Skills Performance Management, Project Management, Coaching, Supervision, Quality Management, Results Driven, Developing & Managing Budgets, Developing Standards, Foster Teamwork, Handles Pressure, Giving Feedback, Team Player. Ideal Candidate will have Ability to lead a small but dynamic team Wide experience in multi modal freight forwarding business Top communication, organizational & planning skills Teamwork, good interpersonal skills Flexibility and ability to adapt to changing circumstances Problem-solving ability, particularly when working under pressure Accuracy and attention to detail Professional qualifications in Logistics or Supply Chain Management. At least five years’ experience of successfully managing a team of reports in a multi-functional logistics-based operation Can do attitude with a think out of the box approach to solution design. IT literate in MS word, PowerPoint, Excel and data manipulations including V lookup and pivot tables Direct knowledge and experience with CargoWise. Well organized, methodical strong communicator at every level Employ leadership to situations - works productively with others across the business