IT Support Technician Pearson Carter are currently working with a leading construction and structural engineering organisation who are looking to hire an IT Support Technician to provide day-to-day technical support across the business. This is a hands-on role where you'll act as the first point of contact for IT issues, supporting users across a range of hardware, software, and business-critical systems. Get in touch if you are looking for your next opportunity! Responsibilities: Act as the first point of contact for IT support via phone, email, and face-to-face interactions. Log, prioritise, troubleshoot, and resolve support tickets across hardware, software, and user access issues. Provide 1st and 2nd line support for Windows 10/11, Microsoft 365, and other business applications. Set up and configure desktops, laptops, mobile devices, and user accounts. Support networking issues including Wi-Fi, VPN, DNS, and IP connectivity. Manage the onboarding and offboarding process, including account creation and device setup. Maintain accurate asset registers, documentation, and ticket records. Liaise with third-party vendors and escalate complex issues when required. Assist with routine IT maintenance, patching, audits, and system checks. Experience: 3 years' experience in a 1st and/or 2nd line IT Support role. Strong experience supporting Windows 10/11 and Microsoft 365 environments. Hands-on experience managing Active Directory users and permissions. Strong troubleshooting skills across hardware, software, and network-related issues. Excellent communication and customer service skills. Ability to work independently and prioritise workloads effectively. Desirable: Experience working with virtual machines. Knowledge of IT management tools such as ManageEngine. Experience with Group Policy administration. Location: This client is based in Carnwath, South Lanarkshire and operates on a fully onsite working model. How to Apply: Please apply ASAP with your CV to be considered for this position. You can also get in touch with me on alexandra@pearsoncarter.com or 0191 406 611