Role: Insights Analyst Location: Chichester – Hybrid Working Salary: £26,250 per annum Excellent Benefits Department: Operations Reports to: Operations Manager About the Role Solid Recruitment is seeking a commercially aware and detail-driven Insights Analyst to join a growing Operations team. Work with high-quality data to drive customer and business outcomes Deliver accurate, insightful reporting to internal and external stakeholders. Play a key role in improving efficiency and reporting standards Support continuous improvement across operations Key Responsibilities Analysis & Reporting * Analyse sector and portfolio-level data to identify trends, risks and opportunities * Produce contractually required customer reports within agreed SLAs * Prepare budgets, accruals, consumption reports, spend and margin analysis * Create and maintain dashboards and reporting tools * Deliver ad hoc analysis for internal stakeholders and prospects Data & Performance * Ensure data accuracy and integrity across reporting systems * Support continuous improvement of reporting processes and workflows * Identify savings opportunities and performance improvements * Assist with onboarding new customers from a reporting perspective Communication & Collaboration * Manage customer and stakeholder queries via email and phone within SLAs * Work closely with Account Management and Operations teams * Provide clear updates to senior stakeholders on reporting progress and findings * Collaborate across teams to improve reporting workflows and outcomes Systems & Tools * You will regularly work with tools including: * Looker * Microsoft Excel and Office 365 * CMOS * Litmos * HR Locker * Appriasd About You * We are looking for someone who is: * Analytical, organised and detail-focused * Commercially aware with strong reporting skills * Confident using Looker and Excel * Proactive and able to manage multiple priorities * A strong communicator who works well across teams For further information on this opportunity, please forward a copy of your CV in the first instance to Solid Recruitment