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Field Resolutions Agent - Home Based - Nationwide Travel
* £35,000 rising to £37,500 per year
* Company car
* Fuel card
* Hotel & Food allowance
* 40 hour week across 4.5 days
* Excellent career prospects
* Growing organisation
We are seeking a professional and reliable Field Visiting Agent to represent our company on-site at commercial properties. The primary responsibility of this role is to hand-deliver formal documents such as Letters Before Action and Letters of Intent to commercial properties which Utility Collections have been instructed by our clients to assist in recovering and/or resolving outstanding debt.
The role will include working nationally and staying away for up to three nights a week.
Key Responsibilities
* Visit commercial sites to deliver formal literature relating to overdue energy accounts.
* Ensure proper and professional handover of documentation, confirming receipt where appropriate.
* Record visit details, photos, time, location, and delivery outcomes.
* Communicate respectfully with on-site personnel and represent the company in a professional manner, if applicable.
* Identify and report any relevant on-site information (e.g. vacant premises, signage, company trading names, landlord or neighbouring businesses).
* Collaborate with the internal department to coordinate visits.
* Maintain a high level of confidentiality and integrity while handling sensitive client information.
Skills
* Strong interpersonal and communication skills.
* Professionalism when dealing with clients face-to-face.
* Ability to remain calm in potentially tense or emotionally charged situations.
* Basic understanding of debt recovery processes and legal correspondence (preferred).
* Good attention to detail and record-keeping skills.
* Self-motivated and able to manage time and travel efficiently.
* Comfortable using mobile or devices for route planning and reporting.
Work Experience
* Previous experience in a field-based role is desirable but not essential.
* Understanding in Energy Industry, Debt Recovery, Disconnections or legal process is an advantage.
* Full UK driving licence required.
* Clean DBS check.
Equal Employment Opportunity
Utility Collections is an equal opportunities employer and welcomes applications from all qualified candidates.
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