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Job Advert: Customer Support Advisor Temporary
Duration: November, December, January (potentially longer)
Location: Coventry
Salary: £12.71
Working Hours: Full Time Monday to Friday, hybrid working 3 days in office, 2 days from home
Role Purpose For a Customer Support Advisor
Covering a busy period within the business, you will be reporting to the Customer Care Manager and working as part of a team to ensure effective, seamless working between the Sales and Marketing teams, Showroom, Finance and Distribution/Fulfilment Departments. If successful during the temporary period, a permanent position could become available after this time.
Key Responsibilities Of a Customer Care Advisor
* Ensure inbound queries are dealt with in an effective manner
* Provide an excellent customer experience by following company processes
* Deal with complaints and escalation when required
* Update the in house database to ensure records are kept of contact with the customer
* Liaise with courier companies regarding deliveries
* Complete refund authorisation if required
Key Skills/Attributes Of a Customer Care Advisor
* Previous experience in a customer focused role
* Exceptional communication skills with the ability to build rapport with customers quickly
* Highly organised, efficient and capable of completing tasks within set timeframes
* Positive attitude and the ability to work effectively both independently and as part of a team
If you're enthusiastic, motivated, and eager to contribute to a thriving business, we'd love to hear from you. Apply today to join the team as a Customer Care Advisor and take the next step in your career.
How to Apply for the role of Customer Care Advisor
Please send your CV.
Seniority level
Entry level
Employment type
Full-time
Job function
Customer Service
Industries
Administrative and Support Services
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