Overview
Multi Brand Counter Manager – Shiseido & Drunk Elephant
Reports to: Area Sales & Education Manager Skin & Fragrance
Job Location: Sephora, Metrocentre - Gateshead
Contract type: Permanent Contract, 22.5 hours per week over 3 days
Mission
As a joint brand Counter Manager, you will bring the Shiseido & Drunk Elephant vision to our customers in a fast paced open sell shopping environment, embodying each brands philosophy into every customer connection. We are looking for someone who is passionate about all things beauty, thinks creatively and is open minded. Personality, pace and enthusiasm are key.
We are part of the Shiseido Group, and in joining Shiseido & Drunk Elephant brands you will not only receive innovative world class training, a generous discount on our award winning products and the chance to work with two high performance skin brands – you join an incredible group network of brands, where developing our people is at the heart of our business.
About the Brands
SHISEIDO GROUP: Our mission is Beauty Innovations for a Better World. Founded in 1872 in Japan, Shiseido Group is among the top cosmetics companies worldwide, operating in 120 countries with 42,000 employees and 70 nationalities. Shiseido offers Skincare, Makeup and Fragrance brands with a projected turnover over £7.0bn in 2022. Shiseido UK & Ireland leads the Digital acceleration agenda and reinvents its Retail footprint in a buoyant market. Our growth strategy focuses on four streams: 1) Leverage our portfolio across categories; 2) Stay agile and capture new retail opportunities; 3) Customer-driven decisions; 4) Create a great place to work in Beauty. Our brands include NARS, Clé de Peau Beauté, Drunk Elephant, ULE, Gallinée, Issey Miyake, Narciso Rodriguez, Tory Burch, Zadig & Voltaire and Serge Lutens. We operate through department stores, drugstores & chains, online retailers, boutiques and e-commerce.
ABOUT SHISEIDO: For over 150 years, Shiseido has led innovation in skincare and beauty, offering authentic J-BEAUTY experiences and skincare rituals. As part of this role, you will gain access to extensive skincare knowledge and treatments to support customers’ skin health.
ABOUT DRUNK ELEPHANT: Drunk Elephant launched in 2013 with a philosophy of using ingredients that directly benefit skin health and integrity of formulations, prioritising biocompatibility over the form of ingredients.
Main Responsibilities
You will relish the challenge of meeting your sales targets and identifying new opportunities to drive the business. You are a Beauty and skin enthusiast and will be confident, engaging and knowledgeable about Shiseido and Drunk Elephant brand vision and products, ensuring customers are excited and connected with both the brands and you as a beauty professional. Providing exceptional service and surpassing customer expectations will come naturally, as will building meaningful rapport with customers and retail partners in stores. You will maintain high standards of visual excellence in the Shiseido and Drunk Elephant space and oversee the visual representation of our sister brands within your store. You will nurture the relationship between Shiseido group and the retail partners in store.
With a selective distribution model, your voice is heard and you have the opportunity to make a real impact on the business. You are expected to be dedicated and enthusiastic to develop your knowledge about skincare and beauty, be proactive and target driven with a true passion for the beauty industry. We offer world class training to invest in you and enable you on your journey to become the best beauty professional you can be.
Profile
* Ability to work and drive a team to achieve a sales target in a fast paced environment
* Ability to prioritise and manage time effectively across multiple brands and plan in contingencies to ensure that the targets are met
* Excellent communication skills with all touch points, Customers, Team members, Area Manager and retail partners in store
* Organised and methodical, able to recognise business opportunities and plan accordingly
* Ability to motivate and inspire team members, to deliver brand message and an exceptional customer experience that build the Shiseido reputation.
* Committed to excellence in service and standards
* Management experience or retail sales experience in beauty retail industry desirable
* Alignment with the group’s “Trust8” working principles: Think Big, Take Risks, Hands on, Collaborate, Be Open, Act with Integrity, Be Accountable, Applaud Success
The benefits you’ll love…
30 days holiday, including bank holidays, increasing with service
Generous discretionary commission scheme
Contributory pension scheme – 5% employer contribution
Generous product allocation & discount
Enhanced parental allowance
Life Assurance up to x2 your salary
Employee referral bonuses
Access to Retail Trust
Annual performance and development reviews so you know your career is going in the right direction
POSITION REFERENCE NUMBER: 14197
#J-18808-Ljbffr