We are currently partnered with a fast-scaling cybersecurity vendor who are building out their EMEA team and are backed by one of the leading VC's in this space.
As a Customer Success Manager, you’ll own a portfolio of high-value enterprise customers, acting as a trusted advisor throughout the post-sales lifecycle. The role starts as a strategic individual contributor position, with a clear path to help build and lead a customer success function as the business scales.
What you’ll be doing;
* Managing 5–6 strategic financial services accounts.
* Leading post-sales engagement and success planning.
* Partnering with technical and security teams on adoption and value delivery.
* Working alongside Sales Engineers across the customer lifecycle.
* Supporting upsell and expansion opportunities.
* Contributing to the build-out of customer success processes and best practices.
Required experience;
* Customer success or account management experience in cybersecurity or IAM.
* Background in managing a team with the desire to build another.
* Comfortable engaging technical stakeholders.
* Experience managing strategic enterprise accounts.
* Based within reach of London (any European language skills are advantageous).
If this of interest, please apply with a copy of your updated CV.