The Customer Service Representative is responsible for processing customer orders, handling, shipment scheduling, performing necessary functions to meet customer requirements on a timely basis and maintaining updated information for customers.
Responsibilities
Invoice Intercompany Customer
Process Intercompany Credit and Debit
Coordinate orders and shipments between Manufacturing and customers.
Interface with departments handling activities such as credit and collections, sales, shipping and purchasing to ensure effective and timely service to customer.
Track and report to customer and sales staff delivery date, anticipated delays, conflicting terms and conditions of customer purchase orders.
Perform administrative functions supporting customer service functions and sales order entries.
Provide monthly status of open orders and follow up with customers and Production.
Maintain record of asset delivery progress and invoicing.
Interact with Production, Buyer and Planner for follow:up of customer orders.
Resolve licensing issues received from customers and record in support database.
Maintain and improve the integrity of the data in the SAP database.
Use the guiding principles and tools of the Manufacturing System to drive continuous improvement, wherever applicable.