ZAM FM is seeking reliable, professional, and customer-focused Event Stewards to join our team at London Stadium. As part of our event operations, you’ll play a key role in ensuring the safety, security, and enjoyment of all spectators and staff during a wide range of events — from Premier League football matches to concerts and large-scale public gatherings.
You will represent both ZAM FM and London Stadium, providing a visible security presence, assisting with crowd management, and delivering exceptional customer service at all times.
Key Responsibilities
* Provide a safe and welcoming environment for all spectators, visitors, and staff.
* Conduct ticket checks, bag searches, and access control in accordance with venue and event policies.
* Manage crowd flow and ensure spectator safety before, during, and after events.
* Respond professionally to incidents, emergencies, or first aid situations as required.
* Deliver clear and confident communication to guests and colleagues.
* Follow all company and stadium procedures, including health & safety and safeguarding standards.
* Support the delivery of a positive event experience through proactive engagement and problem-solving.
Essential Requirements
* Spectator Safety Qualification – NVQ Level 2 or Level 3 (minimum)
* Valid ACT (Action Counters Terrorism) Certificate
* Excellent communication and interpersonal skills
* Professional appearance and manner
* Ability to remain calm and confident under pressure
* Flexible and reliable approach to working hours (including evenings, weekends, and public holidays)
Desirable Attributes
* Previous experience in stadium, arena, or event steward roles
* Customer service training
* Team player with a proactive attitude
What We Offer
* Opportunities for ongoing training and progression
* A friendly, professional team environment
* Regular work at one of London’s most iconic venues
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