Technical Services Manager (Apple / macOS Repairs)Maidenhead, Berkshire Full-Time Up to £50,000 + BenefitsLead a Specialist Apple-Focused Technical Services Team We're looking for an experienced Technical Services Manager to lead a specialist repair and service operation, with a strong focus on Apple macOS devices and high-quality technical delivery.This is an excellent opportunity for someone with proven Apple hardware repair expertise, current or previous ACMT certification, and strong people management skills who wants to step into a visible leadership role within a growing technology business.You'll manage a small team of skilled technicians and administrators while remaining hands-on with advanced diagnostics, repairs, escalations, and operational oversight.The Role As Technical Services Manager, you will take ownership of the day-to-day performance of the team and operations, ensuring excellent service standards, efficient workflows, and strong customer outcomes.Key ResponsibilitiesLead, coach and develop a team of technicians and support staffManage all repair workflows across predominantly Apple devices with some Microsoft alsoCarry out advanced diagnostics, warranty and out-of-warranty repairsAct as the senior escalation point for technical and customer issuesUse Apple GSX for repair processing, part ordering and job completionManage Microsoft repair systems including ROBOOversee stock control, parts ordering and supplier invoicesEnsure SLA targets, quality standards and productivity metrics are metProduce repair performance reports and operational insightsMaintain ISO processes, compliance and documentationSupport onboarding of new repair contracts and service requirementsWhat We're Looking For EssentialApple Certified Mac Technician (ACMT) - current or lapsedStrong hands-on experience repairing Apple Mac / macOS devicesExperience using Apple GSXPrevious experience leading or supervising a technical teamStrong fault-finding and hardware diagnostic capabilityExcellent organisation and workload prioritisation skillsConfident handling customer escalations and service issuesStrong communication and stakeholder management skillsDesirableApple retail / Genius Bar / Lead Genius background/Apple technical management experienceiOS repair experienceMicrosoft Surface / Windows device repair experienceExperience in service centre or workshop operations or Apple Store as a genius or Lead Genius for a sustained periodBenefitsUp to £50,000 salaryGym membership contributionHealth Cash PlanExtra annual leave with serviceBirthday leaveLong service bonusFree Will Writing serviceAdditional employee benefitsApply Now If you're an experienced ACMT Apple specialist or Lead Apple Genius ready to step into a broader leadership role as a Technical Services Manager, we'd love to hear from you.Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.