Overview
37 hours per week, Monday - Friday. Based at our dockside offices in Preston, Lancashire.
What will you be doing in this role?
As a Tenancy Management Officer, you’ll be providing support, advice and assistance to residents by investigating and challenging acts of ASB. You’ll signpost tenants to other agencies for expert help and you’ll create and maintain working relationships with local authorities such as the Police and Lancashire Fire and Rescue. You’ll also be a Safeguarding Champion for the organisation, ensuring our tenants are living in safe homes free from neglect and abuse.
Responsibilities
* Provide support, advice and assistance to residents on tenancy matters and ASB.
* Investigate and challenge acts of ASB; signpost to appropriate external agencies for expert help.
* Build and maintain relationships with local authorities (e.g., Police, Lancashire Fire and Rescue).
* Act as a safeguarding champion to ensure tenants live in safe homes free from neglect and abuse.
What We Are Looking For In You
* Excellent communication and customer service skills; capable of handling challenging behaviour and individuals in crisis.
* Strong problem-solving abilities; capable of managing your own caseload and supporting colleagues.
* Knowledge of Tenancy Management/Community Safety and a commitment to confidentiality.
Nice to Have
* Experience in a similar role within social housing.
* Basic knowledge of relevant legal tools and powers.
* Basic knowledge of safeguarding and making referrals to external agencies.
Why work at Community Gateway?
We offer a range of benefits, including a generous holiday allowance, your birthday off, Christmas closure, free parking, free breakfasts, a health cash-plan, a reward and recognition scheme and more. We value inclusion and welcome applicants from diverse backgrounds. If you speak a second language, it can be handy.
About Us
Community Gateway own and manage almost 7,000 homes across the city of Preston. We aim to offer great customer service, provide safe, well-maintained and affordable homes, and make a positive difference to the communities in which we work. We strive to operate to high standards and are working toward a sustainable future. We want to be a great place to work, so if you have the skills and can live our values, we want to hear from you.
Dates & Application
The closing date for this role is Sunday 12 October 2025 at midnight with interviews on 17 October 2025. We reserve the right to close the vacancy early, so please apply as soon as possible.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Management and Manufacturing
Industries
* Non-profit Organization Management
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