Overview
Here at Serco, we’re looking for an experienced and people-focused Payroll Team Lead to join our central Payroll function within People Services. This is a management role where success is driven not just by technical expertise, but by strong stakeholder management, communication, and the ability to lead and inspire a team.
You will lead a team of 10 Payroll Subject Matter Experts (SMEs) and Administrators, ensuring the delivery of an accurate, efficient, and compliant payroll service. Acting as a key interface between payroll and the wider business, you will play a critical role in managing relationships, resolving escalations, and driving continuous improvement.
Responsibilities
* Build and maintain strong relationships with internal and external stakeholders, acting as the primary point of contact for payroll-related queries and issues while collaborating across departments to ensure aligned and effective payroll delivery
* Communicate clearly and confidently at all levels of the organisation, supporting strong stakeholder engagement and service excellence
* Manage and resolve payroll escalations promptly and effectively, investigating root causes and implementing sustainable solutions
* Handle complex payroll issues and discrepancies with confidence, providing guidance and support to the team on troubleshooting and problem-solving
* Identify and implement process improvements and best practices, leading initiatives to enhance payroll systems, processes, and overall service delivery
* Promote a culture of continuous improvement and collaboration, monitoring and evaluating the effectiveness of changes and initiatives
* Ensure full compliance with relevant legislation, regulations, and company policies while maintaining up-to-date knowledge of payroll standards
* Oversee the accurate and timely processing of payroll for all employees
* Lead, coach, and develop a team of 10 Payroll SMEs and Administrators, fostering a positive, collaborative, and high-performing environment
* Conduct performance reviews, provide constructive feedback, and support team development and succession planning
Qualifications
* Proven experience in payroll management, with a strong focus on stakeholder engagement
* Excellent problem-solving and troubleshooting capabilities
* In-depth knowledge of payroll legislation and compliance requirements
* Strong leadership and team management experience
* Outstanding communication and interpersonal skills
* Ability to manage multiple priorities and work under pressure
* Experience with ResourceLink is essential and SAP is desirable
Benefits
* Pension – 6%
* Chance to contribute to innovation in the public services
* A company passionate about diversity and inclusion
* Serco discounts including cinema, Merlin Entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships
* A range of benefits to support health and wellbeing, such as Employee Assistance Programme and healthcare plans
* A wealth of career development training to support your future aspirations
* A safe and supportive culture
About Serco
At Serco, not only is the nature of the work important, but everyone has an important role to play. We are a team delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services.
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