Job Description
Functional Parameters
Service Operations Management
Oversee day-to-day service operations including installation, commissioning, preventive
maintenance, and breakdown support.
Customer Satisfaction & Relationship Management
Ensure high levels of client satisfaction through timely resolution of technical issues and
proactive communication.
Team Leadership & Training
Lead, mentor, and develop a high-performing team of service engineers and technicians
across multiple locations.
Installation & Commissioning Supervision
Supervise installations and commissioning activities to ensure adherence to quality, safety,
and operational standards.
Service Planning & Scheduling
Plan and allocate resources efficiently to meet client schedules and service level agreements.
Warranty & AMC Management
Administer warranty, Annual Maintenance Contracts (AMC), and service contracts to ensure
full compliance and timely renewals.
Compliance & Safety
Ensure adherence to company and industry safety guidelines during all field operations.
Fundamental Parameters:
• Experience: 8–10 years in after-sales service, with at least 3 years in a leadership role.
Experience in industrial equipment or automation systems preferred.
• Qualification: B.E./B.Tech. in Mechanical, Electrical, or Mechatronic Engineering.
• Location: Pune, Maharashtra.
• Compensation: As per industry standards; performance-based incentives included.
• Gender Preference: Open.
• Age Range: 30 to 45 years.
• Reporting Relationship: Reports to General Manager – Operations / Director.
• Preference: Candidates with field service team management experience and knowledge of
dispensing systems or industrial automation.
Core Competencies / Special Skills Required:
Strong knowledge of mechanical/electrical systems and industrial equipment
Customer-focused with excellent communication and problem-solving skills
Leadership and conflict-resolution abilities
Experience with CRM and service management systems
Planning and scheduling proficiency
Ability to travel for site visits and support across regions
Dedication to quality, compliance, and safety standards
Requirements
1. Manage tasks including Inter Unit Reconciliation manage day-to-day accounting operations, Payables, Capitalization, Insurance, and Contract Accounting. 2. Oversee the duties of the accounting team. 3. Assist in developing and monitoring budgets, ensuring alignment with company goals and financial targets. 4. Oversee the complete financial process, ensuring accuracy and compliance at each step. 5. Demonstrate proficiency in GST, TDS, and other accounts-related compliances, ensuring adherence to regulatory requirements