Job Description
Technical Support Engineer
Hull (On-site)
You will need to drive and have access to a car or be in the process of learning.
Salary approx. £26 - 27.5k
About the Role
We’re working with a well-established and growing company based in Hull and due to continued growth, they’re looking to bring in a Technical Support Engineer to strengthen their support team.
This is a great opportunity for someone with 1st line support experience who enjoys problem-solving, working directly with users, and developing their technical skillset in a fast-paced MSP environment.
What You’ll Be Doing
* Providing 1st line IT support across a varied client base (remote, phone & on-site)
* Troubleshooting issues across desktop, applications, networking, telecoms, and printing
* Supporting installations and rollouts of new IT solutions for clients
* Managing and progressing support tickets, keeping users updated throughout
* Collaborating with third-party vendors to resolve complex issues
* Contributing to improving client systems and overall IT efficiency
* Occasionally working outside standard hours to meet client needs
* Joining the on-call rota after initial onboarding period
What We’re Looking For
Essential Skills & Experience
* Experience in a 1st line IT support or service desk role
* Strong troubleshooting skills across Windows environments and Microsoft 365
* Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, LAN/WAN)
* Experience with switches, firewalls, and wireless technologies
* Awareness of cyber security best practices
* Excellent communication and customer service skills
* Ability to manage and prioritise workload effectively
* Full UK driving licence and access to a vehicle for client visits
Nice to Have (Not Essential)
* Experience with Windows Server, Active Directory & Group Policy
* Exposure to Hyper-V, Azure, or Remote Desktop Services
* Knowledge of VoIP systems or web hosting/DNS
* Familiarity with SonicWall or similar firewalls
* Experience delivering IT projects end-to-end
* Microsoft certifications (e.g. Microsoft 365 Administrator Expert)
* Exposure to Apple or Linux environments
What’s in It for You
* Opportunity to work with a diverse client base across multiple industries
* Hands-on exposure to modern technologies and cloud platforms
* Supportive team environment with opportunities to grow your skills
* Clear progression