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About
About
About Us: Join our dynamic team at RMG, where we are committed to ensuring the efficient management of utility services. We are looking for a dedicated Utilities Support Administrator to help us maintain our high standards and support our mission.
Where will I be working?
You will be based at our offices in Northwich, CW9 7LN.
Role Purpose: As a Utilities Support Administrator, you will ensure that all managed meters remain in contract, reconcile utility provider accounts, and ensure timely payments to avoid disconnections. You will handle disputes professionally and efficiently.
Key Responsibilities
* Manage debt with key utility providers and ensure payment terms are met.
* Investigate and respond to internal customer requests and queries regarding meters and meter readings.
* Liaise with utility providers to ensure correct VAT rates are applied to managed meters.
* Ensure new business sites are passed to the broker and logged on the database for future monitoring.
Essential
Skills and Experience:
* Excellent attention to detail, strong time management, and organizational skills.
* Excellent communication skills with the ability to provide consistent high-level customer service to both internal and external customers.
* Prior experience in resolving customer complaints
* Proficiency in Microsoft Word and Outlook; basic knowledge of Excel.
* Experience in reconciling supplier accounts.
Preferred
* Knowledge of Salesforce.
* Knowledge of the utilities industry.
What does RMG have to offer?
* 27 days holiday plus all Bank Holidays plus 2 additional paid volunteer days per year.
* Free Healthcare cashback Plan (re-claiming for optical treatment, dental care, physiotherapy, GP Charges, plus 24/7 access to remote GP Services).
* Sponsorship for study and professional qualifications (up to 5 study days).
* Pension scheme (matched up to 7%) and Life assurance (4 x annual salary).
* Access to Our Place Rewards, offering a huge range of shopping discounts, instore vouchers, reloadable e-cards, cashback on online purchases, and many exclusive offers!
What's next?
If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.
If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on
If you are a recruitment agency please note we operate a PSL and do not take cold calls
At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.
We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.
By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
* Northwich, England
Languages
* English
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Technology, Information and Internet
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