Repairs Operations Manager
Location: South West London
Contract: Permanent
Salary: £55,000 - £60,000 per annum
Overview
We are partnering with a respected social housing provider in South West London to recruit an experienced Repairs Operations Manager on a permanent basis. This is a pivotal operational leadership role, responsible for delivering a high-quality, compliant, and customer-focused repairs and maintenance service across a varied housing stock.
This opportunity would suit a proven repairs professional with strong people management experience and a solid background in social housing repairs and maintenance.
Key Responsibilities
Lead the operational delivery of responsive repairs, voids, and minor planned works
Manage and develop a team of supervisors, operatives, and/or external contractors
Ensure all repairs services are delivered in line with health & safety, compliance, and regulatory standards
Take ownership of performance management, driving KPIs, SLAs, budget control, and customer satisfaction
Act as a senior escalation point for complex repairs issues and resident complaints
Oversee contractor performance, including cost control, quality assurance, and service delivery
Analyse performance data to identify risks, trends, and opportunities for continuous improvement
Work collaboratively with internal stakeholders across housing management, customer services, and asset teams
Essential Experience & Skills
Demonstrable experience managing repairs and maintenance services within social housing
Strong operational and people management capability
Proven experience managing budgets and contractor relationships
Excellent understanding of responsive repairs, voids processes, and compliance obligations
Strong customer service ethos with experience handling escalated complaints
Confident communicator with the ability to engage residents, teams, and senior stakeholders
Desirable
Relevant technical or professional qualifications (e.g. CIOB, HNC/HND in Construction or Building Services)
Experience managing large or complex housing portfolios
Knowledge of housing regulations and best practice within a London context
What's on Offer
£55,000 - £60,000 salary (dependent on experience)
Permanent contract with a stable and reputable housing provider
South West London-based role with a local operational patch
Opportunity to make a tangible impact on frontline service delivery
Long-term career progression and development opportunities
Next Steps
If you are an experienced Repairs Operations Manager seeking a permanent role within social housing in South West London, please apply today or contact us for a confidential discussion