Role Overview
As an Implant Operations Supervisor you will manage a small team working alongside various departments within Rolls Royce Motor Cars to ensure that the processing of shipments is both compliant and timely.
Work proactively with Rolls Royce to process shipments and/or support with expertise and advice on moving shipments effectively and in a compliant manner. Exception management and information sharing.
Key Responsibilities:
* Manage and build the relationship with Rolls Royce Motor Cars (RRMC).
* Manage allocated customer against agreed SOP. Escalates issues if required.
* Manage customer complaints and exceptions with all required inputs including root cause and solution when assigned.
* Support the measurement of Key Performance Indicators.
* Contribute to the First-Choice continuous improvement program.
* Lead twice Weekly Performance Dialogues. Control billings and month end.
* The role will require the Implant Operations Supervisor to be able to deal with various requirements e.g. DHLE Intraship processing, coordination of Hazardous Shipments, coordination of emergency shipments whilst looking for additional business opportunities.
* Promoting DHL services, products and pricing.
* Build an in-depth knowledge of the RRMC business, strategies, operations and processes.
* Proactively develops their current service offering and continuously strives to exceed the expectations of RRMC.
Process:
* Processing of domestic, EU and third country (non eu) shipments daily. This will include the creations of shipping documents, including but not limited to commercial invoices, pro forma invoices, packing lists, relevant permits, dangerous goods declarations, ATA carnets and consular documents.
* Co-ordination and processing of shipments through various systems.
* Ensure departmental shipment processing is executed in line with DHL and RRMC procedures
* Produce management reports and attend management meetings together with the formulation and management of the local business plan
* Support head office and productions teams with solutions for managing special and/or urgent transportation requests, often looking at the wider DHL family for alternative solutions
* Ensure compliance with statutory and company policies on Quality and Customs.
Skills and Experience:
* Ability to lead and motive a team to achieve KPI’s.
* Inter-personal skills - Influencing, communication, relationship management, cultural awareness, and ability to work across teams.
* Results driven and good attention to details
* Proven solution design and problem solving skills.
* Excellent coordination skills.
* Strong presentation skills.
* Good networking and influencing skills.
* In-depth understanding of the Freight Forwarding Industry.
* Ability to balance conflicting priorities.
* IT - generalist knowledge - Windows, Word, Excel, PowerPoint.
* 5 years forwarding and or relevant transport, supply chain, logistical experience and able to demonstrable capability in customer facing roles.
Benefits:
* A competitive salary
* Generous holiday entitlement
* Pension scheme which includes life assurance
* Access to professional employee assistance and wellbeing programme
* A competitive package of voluntary benefits including retail, entertainment, gym membership, cycle to work scheme, contribution to eye care costs, and many more discounts
* Training and Development opportunities with a strong focus on internal promotion
REPORTS TO: London Air freight Manager
HOURS: 37.5 per week
What’s Next?
If you would like to be considered for this position, then please apply via our careers website with a copy of your CV outlining your experience to date and suitability for the role.
DHL is the leading global brand in the logistics industry. Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. DHL connects people and businesses securely and reliably, enabling global sustainable trade flows.
Our culture is focused on personal commitment – to our customers, to each other, to our communities and to the environment. We reward excellent work and we nurture the talents of our employees. This enables you as an employee to develop your expertise and your career in different areas or divisions – and even in other countries.
We are committed to creating a workplace that ensures mutual respect and is focused on results. We hire talented people from all backgrounds – irrespective of gender, disability, nationality, ethnicity, social background, religion and beliefs, age or sexual orientation and identity. Diversity enriches our workplace, drives our success, and helps us deliver excellence.
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