About the Hotel
Situated in a beautiful setting in Derry City with panoramic views of the river Foyle and only steps away from the famous city walls, shops, bars, restaurants. Facilities include 158 bedrooms, extensive conference & banqueting facilities for up to 450 guests, a leisure centre with swimming pool, steam room and gym, Thompson's on the River Restaurant, Coppin's Bar and secure car parking.
Key Responsibilities
* Assume overall responsibility for the day-to-day operations of the hotel.
* Implement and enforce company policies and procedures to ensure efficiency and compliance.
* Oversee all departments, including front desk, housekeeping, food and beverage, maintenance, and other operational areas.
* Implement all H&S policies and processes and ensure compliance.
* Ensure exceptional guest experiences by maintaining high standards of service and hospitality.
* Address and resolve guest concerns and complaints promptly and professionally.
* Monitor and analyse guest feedback to identify areas for improvement.
* Lead, mentor, and motivate a diverse team of hotel staff.
* Conduct regular meetings to communicate goals, expectations, and updates.
* Develop a positive and collaborative work environment.
* Work closely with the finance department to manage budgets, control costs, and maximise revenue.
* Implement strategies to increase profitability and achieve financial targets.
* Collaborate with the sales and marketing team to drive revenue and increase occupancy rates.
* Develop and execute strategies to attract new business and retain existing customers.
* Monitor and enforce quality standards in all areas of the hotel.
* Conduct regular inspections to ensure cleanliness, safety, and compliance with brand standards.
Key Requirements
* Proven experience as a General Manager.
* Strong understanding of hotel operations, including front office, housekeeping, food and beverage, and maintenance.
* Excellent leadership, communication, and interpersonal skills.
* Ability to make sound decisions under pressure and resolve conflicts effectively.
* Familiarity with hotel management software and financial systems.
What is in it for you?
* Staff Rates across Focus Hotels – Accommodation / Rooms – Food & Beverage Discounts
* Use of the hotel leisure facilities
* Staff Training
* AXA Insurance Discounts
* Company Group Pension
* Free staff meals while on shift
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