We'd love to hear from you, if you're: well organised and have an attention to detailable to multi-task and prioritise your own workloadcommitted to high standards of presentation and cleanlinessa great team playerconfident in written and verbal communication, and comfortable communicating with people at all levelsflexible and customer focussed with strong customer service skillsexperienced in a Business Support environment; along with facilities or office responsibilityIT confident, as you'll be using Word, Excel, Outlook, and National Trust systemsFacilities & Support Services Co-ordinatorReporting to the Facilities Manager, you'll be supporting the day-to-day operation within the portfolio and compliance across the estate. Welcoming everyone, conservation, climate action and wellbeing are at the heart of what we do. The leadership and broader estate teams here are ambitious, creative, and collaborative. You'll be at the heart of helping us be compliant and engaging, ensuring all who visit, whether they are our visitors, volunteer or staff who work at our places, are safe and enjoying their experiences with us.Click here to see more information about Croft CastleClick here to see more information on The Weir GardenClick here to see more information on Herefordshire CountrysideYou’ll provide a comprehensive administration service and assist in the wider Herefordshire team, ensuring the property is a wonderful place for all to volunteer and work. There is some cleaning involved, ensuring our back offices and staff toilets are also presented correctly, but you'll mainly be the go-to person for assistance, also supervising contractors on site.Looking after and supporting the day-to-day operations of Croft Castle, The Weir Garden and the Herefordshire Countryside, you may also be asked to help cover other Herefordshire properties on odd occasions when others are on holiday. You may also be asked to minute meetings that will cover the whole Herefordshire portfolio. We're looking for someone who can do administrative tasks, able to turn their hand to whatever comes their way. You’ll work closely with all members of staff and volunteers on site, using your skills and expertise to support the operation. You'll be ensuring contractors are supervised on site, as well as looking after people and logistics. You’ll also be confident using a variety of IT packages to keep accurate records, ensuring compliance is adhered too, using National Trust systems, and writing internal communications. You'll be working with a wide range of team members and will be the first person on the phone for general enquires. You'll be making sure the staff and volunteer areas are the best they can be. The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.• Substantial pension scheme of up to 10% basic salary• Free entry to National Trust places for you, a guest and your children (under 18)• Rental deposit loan scheme• Season ticket loan• EV car lease scheme (for roles that meet the salary criteria)• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.• Flexible working whenever possible• Employee assistance programme• Free parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 26th April 2026 To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 174338IRC174338LeominsterFixed Term p/t (37.5 hrs pw to 09/10/26)Ends: Apr 26th We're looking for an engaging individual who is known for their exceptional organisational skills along with a love for supporting others. Working as part of a passionate team, you'll play an integral role to the property. You'll sit under the Herefordshire Facilities Team, but your contractual location, and the property you'll predominantly be looking after will be Croft Castle for 4 days a week and The Weir Garden and Herefordshire Countryside for 1 day a week. You'll work 37.5 hours per week between 9am - 5pm. We would also be open to splitting this role, with one person working 30 hours per week at Croft Castle and another working 7.5 hours per week at The Weir.This is a fixed term contract due to end when the postholder returns to the role. At this point we cannot confirm exactly how long this contract will last, but it is unlikely to be more than 6 months.Interview date: 4th May 2026Croft Castle, Yarpole, Leominster, HR6 9PWCompliance.Eligibility to Work in the UK14.16 per hour