Summary
YASA is looking for an enthusiastic person to join our small team as an IT Service Desk Technician, serving as the first point of contact for users experiencing IT problems. The role involves assisting with hardware, software, and network issues, diagnosing and resolving problems, guiding users through solutions, and managing service desk tickets within defined service level agreements.
About YASA
YASA, a Mercedes Benz group company, is leading the EV Motor Revolution with our patented Axial Flux Technology. Our motor is more powerful, lighter, and smaller than competitors. Our innovative spirit drives us to explore and test new technologies, from early-stage R&D to manufacturing optimization. We balance the agility of a start-up with the stability of an established organization.
What You'll Do:
* Provide first-line technical support to end-users.
* Take ownership of all tickets submitted to our IT Service Desk within SLA.
* Ensure a positive end-user experience through excellent communication.
* Install, configure, and upgrade hardware and software applications for end-users.
* Respond to alerts from automated monitoring systems to prevent issues from escalating.
* Contribute to continuous service improvement in IT.
* Escalate tickets to specialists when necessary.
* Maintain accurate records of IT assets.
* Perform other duties as required.
To succeed in this role, you will need:
* An open and positive attitude with a desire to learn new skills.
* Willingness to take on new tasks and ask for help when needed.
* Experience with Microsoft Office, Windows, and Active Directory.
* A basic understanding of networking concepts like TCP/IP, DNS, and DHCP.
* Knowledge of virtualization technologies and principles.
* An understanding of cybersecurity principles.
* Ability to work independently and collaboratively with IT teams.
* Flexibility to work out-of-hours as workloads require.
* A curious mindset and eagerness to learn.
* Focus on delivering quality work, seeking feedback for improvement.
* A supportive attitude with patience and willingness to help others.
* Open-mindedness and flexibility in work approach.
Once established, you will be required to provide out-of-hours support on a rota basis.
Our mission is to lead in electric motor technology. We value diversity of thought and experience, believing it fuels innovation. If you think you have what it takes but don't meet every point, please still get in touch for an initial chat. We’d love to hear from you.
Benefits
* Discretionary bonus
* 28 days’ holiday
* Pension scheme
* Private medical plan with Bupa
* 4x death in service benefit
* Company car scheme
Strictly no recruitment agencies. Closing date: 16th June. Apply now for immediate consideration.
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