Salary: £24,000 - 26,400 per year Requirements: Strong troubleshooting experience with Windows 10 operating systems Experience in Microsoft Managed Desktop (MMD) environments Ability to install/configure Starlink satellite network devices (desirable) Intune administration understanding and basic virtualisation awareness Ability to configure iPhones/iPads and manage user lifecycle tasks via Azure Portal Experience supporting Office Apps, SharePoint, Teams admin (L1 level) Excellent communication, multitasking, and customer service skills Strong problem-solving and root cause analysis abilities Self-motivated, proactive, and able to work independently ITIL knowledge or certification preferred Must be SC Cleared Flexibility to travel between local sites if/when required Responsibilities: Troubleshoot and resolve issues across networks, applications, Windows 10, hardware, software, VPNs, printers, and mobile devices Manage incident queues and ensure timely response to reactive and proactive incidents Provide support to standard users and VIP stakeholders Perform Active Directory tasks including group management, account unlocks, and password resets Build and deploy laptops/desktops using approved images (MMD environment) Manage antivirus tools (Defender / McAfee) Support hardware logistics including device moves, unpacking/repacking, shipping, and device retirement Maintain accurate asset and configuration data Provide Tech-Bar support for end-user queries Monitor phones, emails, and Teams channels for incoming incidents Support training/meeting room equipment and loan device management Assist with conference room device support and cloud printing services Create and maintain technical documentation, reports, and user guides Liaise with offshore teams, senior stakeholders, and business partners Ensure excellent communication across all functional teams Technologies: Active Directory Azure Cloud Hardware Support ITIL Mobile Network SharePoint Windows More: We are seeking an experienced SC Cleared Desktop Support Engineer to join our team in Gloucester. This role is fully onsite and plays a key part in ensuring the smooth operation of our IT systems, supporting end-users, and maintaining technical excellence across the organisation. We offer a competitive contract rate, an opportunity to work in a dynamic environment, and the chance to collaborate with a team dedicated to enhancing productivity and minimizing downtime. last updated 8 week of 2026