Overview
Delivery Manager role at King\'s Service Centre. The Delivery Manager (DM) is responsible for successfully delivering IT based change, leading a diverse multi-skilled team.
Application Deadline: 11 September 2025
Department: IT Services
Location: Newquay, Cornwall, UK
Responsibilities
The Delivery Manager will have a full understanding of either, or both, Agile and Waterfall delivery methods, and manage change initiatives from start to finish, including co-ordination of Procurement, and Budget Management. In addition to an understanding of delivery frameworks, the post holder will be required to collaborate across teams, to ensure that the expected outputs and outcomes of change initiatives are delivered effectively and efficiently.
Accountabilities
* Successfully deliver IT change in line with the King’s change delivery standards
* Co-ordinate IT procurement activities in conjunction with Procurement, Supplier Management, and IT Solutions colleagues
* Ensure that quality, change control and risk management processes are maintained
* Contribute to the creation of benefits realisation plans
* Provide advice and guidance to other colleagues as required
For Waterfall specialists
* Plan, identify, and secure resources to support a successful outcome of work packages of the project
* Monitor resource utilisation and expenditure against budget
* Produce plan and budget reports to assist in the approval and management of projects as well as briefings and other related project governance communications
* Matrix manage staff, contractors and vendors where necessary
* Develop high-performing teams by coaching, fostering collaboration, resolving conflicts and developing team skillsets
For Agile specialists
* Act as a servant leader and coach for an Agile team, facilitating team events and processes as well as supporting teams and Agile Release Trains (ARTs) in delivering value
* Educate the team in Scrum, Built-in-Quality, Kanban and SAFe, ensuring that the agreed Agile processes are followed
* Improve flow by removing impediments and foster an environment for high-performing team dynamics, continuous flow and relentless improvement
* Assist decision makers with the review, prioritisation and optimisation of the portfolio
Knowledge, Experience & Skills
For Waterfall
* Prince2 Practitioner, APMP PMQ, PMI PMP
* Excellent project planning and dependency management skills
* Knowledge of contract lifecycles, vendor management and procurement
For Agile
* SAFe Scrum Master or SAFe Advanced Scrum Master certification
Communication & Networking
* Communicate information clearly and precisely
* Comprehend and communicate highly complicated or abstract information understandable only to specialists
* Deliver outcomes, influence events, or establish long-term relationships for the benefit of oneself and others
Decision Making, Planning & Problem Solving
* Manage work resources and plans, focussing on efficient resource utilization
* Responsible for planning and leading significant streams of work, possibly influencing the strategic direction of the domain
* Resolve predictable problems and find solutions to complex, infrequent issues using judgment
Teamwork, & Development
* Train or coach others, ensuring learning has occurred and providing feedback as needed
The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.
Key Skills & Experience
Essential
* Education to degree standard and/or equivalent qualifications / experience
* Recognised Project Management Certification or Agile Delivery certification (e.g., Prince2 Practitioner, APMP PMQ, SAFe Certified Scrum Master)
* Experienced at providing expertise managing delivering value with a diverse team
* Significant experience of managing, inspiring, engaging and motivating a team, using interpersonal skills to achieve excellent results
* Ability to identify and manage priorities, whilst considering the needs of a diverse range of stakeholders
* Excellent presentation skills and the ability to communicate confidently, articulating ideas to both technical and non-technical audiences
* Significant experience of working with third parties to deliver IT Solutions
Desirable
* ITIL Foundation qualifications
* Line management of other Project Managers
* Additional desirable domain experience as listed in the role advertisement, likely to be immediately relevant to the role
Employee Benefits
* Hybrid Working - Minimum of 5 days per month in the office
* 10% Performance related bonus
* 30 Days holiday and maximum of 8 public holidays (pro-rata)
* Sick pay
* 4 Discretionary Christmas Closure Days
* Contributory pension scheme
* Life Assurance cover
* Service time - 3 Volunteer days per year
* Free onsite parking & Bike racks
* Annual leave purchase scheme - up to a maximum of 10 days (subject to national minimum wage requirements)
* Student Discount (access to Totum, Unidays & Student Beans)
* CycleScheme
* TechScheme
* Opportunities for formal training and professional certification
* Free access to Linkedin Learning
* Free access to Future Learn short courses
* Potential for internal promotion and advancement
Equality, diversity & inclusion
We are an inclusive and welcoming employer that encourages a wide range of applicants. We embrace diversity and want everyone to be able to bring their whole selves to work and succeed. This is in line with King\'s College London (KCL).
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