Job Title: Parking Appeals and Monitoring Officer Location: Hounslow - Hybrid working - 1 day a week in office Hourly rate £19.78 PAYE / £26.27 UMB Per Hour Contract Length: 6 -month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours, Flexible hours 8am-7pm (core hours, 10am-12pm and 2pm-4pm. First few weeks, 9am-5pm) ASAP Start About the Role We are looking for a motivated and detail-oriented Appeals and Monitoring Officer to join our busy Parking and Customer Engagement team. In this role, you will take ownership of investigating and responding to formal representations and appeals relating to Penalty Charge Notices (PCNs). You'll play a key part in ensuring cases are processed accurately, fairly, and within statutory timescales, helping us deliver a high-quality service to residents and businesses. This is an exciting opportunity for someone who is analytical, outcome-focused, and thrives in a fast-paced environment. Key Responsibilities Investigate and respond to all formal representations, appeals, and correspondence relating to PCNs Assess cases in line with legislation, council policies, and procedures Prepare and submit evidence packs for adjudication hearings, attending hearings where required Liaise with legal services, courts, and enforcement agencies as part of the statutory process Ensure performance targets for quality and productivity are consi...