Overview
We are seeking to appoint a highly motivated dynamic and enthusiastic candidate to the role of Patient Pathway Assistant within the Women's Admin department to give a high level of patient service. You will be supported to learn and develop the knowledge, skills and behaviours you need to perform in the job role. You will also have study time allocated within your working hours to gain your qualification.
Responsibilities
* Provide a comprehensive and effective administrative service to support the smooth and efficient running of the Maternity and Gynaecology Department. This includes booking clinic appointments, chasing results, working with the Admission Team and liaising with the clinical team to ensure a smooth and safe patient experience.
* Support the MDT team in managing diagnostic patients and liaising with coordinators to ensure patients are booked and managed within a timely manner.
* Communicate with patients and their relatives regarding appointments and admission details both verbally and in writing.
* Assist in the validation and performance management of PTL monitoring, ensuring booking, data recording, clinic and elective admissions outcomes of the patient pathways are proactively managed to achieve 18 week targets.
* Provide cross cover within the team as needed.
* Work flexible hours as required by the needs of the service.
* Ensure full compliance with the Trust’s waiting list policy in line with the national 18‑week target.
* Follow Trust escalation policy if patients require cancellation.
* Ensure all paperwork is filed in the patient’s notes as per Trust policy.
* Train other staff members as required in the role.
* Proactively manage workload and amend practices, within remit, to improve processes and the patient experience.
* Work as part of a team alongside other clerical staff within the department and be part of a wider multidisciplinary team delivering a high quality service to other staff and patients, including working with identified external contacts and stakeholders.
About North Middlesex University Hospital NHS Trust
North Middlesex University Hospital NHS Hospital Trust (NMUH) is one of London’s busiest healthcare providers, providing hospital care and community services for the 350,000 people living in Enfield, Haringey and beyond. Our specialist services include HIV, cardiology, blood disorders, diabetes, fertility, sickle cell and thalassemia. In addition to a full range of cancer diagnosis and treatment services, the Helen Rollason Cancer Support Centre is based on‑site and provides services to support cancer patients’ wellbeing. We also provide community services and a dedicated 0‑19 service for children and young people in Enfield, delivering the national Healthy Child Programme.
Future Collaborations
After several years of ever closer working, North Mid and Royal Free London are planning to come together as one organisation to enable them to go further and faster in improving services for patients and the health of the local community. The merger of North Mid into the RFL group is currently expected to take place on 1 January 2025, subject to NHS England and Secretary of State approval.
This advert closes on Monday 23 Mar 2026.
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