About theteam:
Vintage Cash Cow is adynamic and rapidly expanding company at the forefront of thevintage goods industry. Committed to continuous growth were on amission to revolutionise how unwanted valuables are bought andrehomed. Join our established Buying Team made up of dedicatedindividuals as we strive always to deliver outstanding customerexperiences.
Aboutthe role:
Are you passionate aboutdelivering unparalleled customer service Are you driven by thechallenge of meeting sales targets while ensuring customersatisfaction As a Vintage Buying Agent youll play a pivotal role inour growth and expansion. With our unwavering support for personaldevelopment and the opportunity to venture into new markets thisrole is tailormade for sales and vintage enthusiasts who thrive ondelivering exceptional service.
KeyGoals andObjectives:
* Provideexceptional customer service throughout the buyingprocess
* Meet daily calltargets and core KPIs to drive salesperformance
* Contribute tothe continuous growth and expansion of the business whilst alwayslooking for ways to become more efficient andimprove
* Cultivate an upbeatworking environment with theteam
Keyresponsibilities:
* Handlingboth inbound and outbound calls regarding the appraisal ofcustomers items
* Addressingcustomer queries promptly andeffectively
* Collaboratingwith various departments to ensure a seamless and effortlesscustomer experience
* Workingcollaboratively within a small team to achieve collectivetargets
* Demonstratingadaptability and openness to developing and learning newskills
* Thriving in afastpaced environment by proactively resolving issues and usingyour initiative toproblemsolve
* Fostering apositive team environment and contributing to a harmonious workingenvironment
Essentialskills andexperience:
* Previousexperience in a sales contact centreenvironment
* Track record ofmeeting both team and individual targets andKPIs
* Proficiency in usinginternal CRM systems
* Strongobjectionhandling skills to overcome customer hesitations andobjections
* Clear and politetelephone manner to deliver exceptional service to all of ourcustomers
* Excellentcommunication skills
* Abilityto work collaboratively within a team to achieve commongoals
TheDetails:
* LocationofWork:
o HybridWorking
+ Pure Offices Morley LS277LE.
* Salary:
o Startingsalary 11250
o Part Time Permanent role (0.5FTE)
* Benefits:
o Be part of a rapidly growing company with so many opportunities toprogress!
o Free lunch tea coffee and snacksevery day
o 25 days annualleave
o Cycle to workscheme
o Medicash
o 2Community/ Charity days per year
o Oliva MentalHealth
o Monthly contribution towards your gymmembership
o Regular socials andevents
AtVintage Cash Cow we prioritise inclusivity and collaboration amongdepartments to promote knowledge and expertise. We welcomeindividuals who value these principles and are ready to make avaluablecontribution.
AboutVintage Cash Cow
Theres anelephant in the boardroom. The unchecked consumption constantgrowth and focus on buying new is not an option in tomorrowsmarket. Companies around the world must stop their reliance onfinite resources that cant keep coming out of the ground. Changingconsumer behaviour is demanding companies change; less new fewershortlife items more reCommerce more reuse and more recycling. Thecostofliving crisis is catalysing and accelerating this change; itssimply cheaper to do the right thing.
Youll knowthat buying and selling old and vintage items isnt easy for mostpeople so weve set out to change that. Vintage Cash Cow is on amission to become the leading brand for buying and selling allthings vintage valuable and occasionally peculiar. By deliveringunrivalled convenience and care with our fair trustworthy andpersonal service we believe we can own this space in the UK andoverseas.
We arent doing this entirely alone.Weve raised VC investment from Dutch Founders Fund and AirbridgeEquity Partners including from the founders of WeTransfer Just EatBenelux and TreatWell. With their support and our unwaveringcommitment to changing the game for good globally this role is anexciting opportunity to join a brand primed forliftoff.